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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2015-05-22

"Delivery was quick and arrived as promised. Too cold yet to use, but it looks great.
"


Verified
5/5

2015-05-22

"Easy to find on you website. Received quickly. Now to keep the cat off it!!!"


Verified
1/5

2015-05-22

"It is now may 22, 2015. I placed my order on may 6, 2015. I still do not have my product nor have I heard a word from Garden Winds."


Verified
5/5

2015-05-22

"I can't believe how quick my canopy came in. Living in Canada it took less than 4 days to recieve my order from United States. Customer Service I spoke with were great."


Verified
2/5

2015-05-22

"I was dis satisfied with the product, its pretty pricy and the riplock technology has not been proven to me to be any sturdier then regular canopy so price is too much"


Verified
5/5

2015-05-22

"I was able to easily navigate the Garden Winds website to find what I was looking for."


Verified
5/5

2015-05-22

"it came quick, it fit perfectly and looks great."


Verified
4/5

2015-05-22

"fabric was great, fit was great, fast delivery, just concerned about the elastic used with hooks it appears to be the same material from the last one i ordered, they broke down and lost elasticity after 2 years."


Verified
5/5

2015-05-22

" We purchased a Walmart Courtyard Creations Swing over 10 years ago from a garage sale. About five years ago the canopy started to fall apart. About three years ago the 3 person cushion started to fall apart. I have been looking on line for three to five years now for a replacement canopy and cushion. No One seemed to carry them. I found Garden Winds web site one day last month. They had my replacement canopy and cushion. I purchased them both on line. They came to us by Fed Ex. They came exactly when they were suppose to come. They both fit perfect. I went with the normal shipping. I would recommend this to anyone who wants a replacement canopy and cushion. Check out the Garden Winds Web site for pricing."


Verified
2/5

2015-05-22

"The cover that we purchased, which was recommended as a replacement for that model canopy, does not fit. We are considered whether to attempt to modify the metal frame or simply return the cover for a refund. I don't know where else to purchase a cover that will fit this frame, as Garden Winds was named as the place to purchase a replacement cover."


Verified
5/5

2015-05-22

"Overall experience was good. I was disappointed with a shipping charge for each item, considering 2 of my 3 items were shipped together. I also felt like the shipping prices were very overpriced."

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2015-05-22

"Impressed with the quick delivery. Sadly, the canopy did not fit my gazebo frame and I have to send it back. The good news is the canopy order came with return mailing slip and excellent directions in case I was not satisfied."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2015-05-22

"I have only ordered from garden Winds twice, but both times my order was on back order. And the sad part is thete are no options but to wait until it comes in
It seems the gazebo I purchased from lowes has a canopy you can only order from Garden winds. I would have canceled if other retailers ofer ed the teplacement. This is my second term ordering this canopy not counting the one that came with the unit
The quality is not that great and because it is in great demand you would think gatden ridge wouldake sure they over stock this item
I ordered this item May 3,2015 and it just shipped today May 20. The tracking number they sent me does not register with FedEx. Maybe that's because it just shipped. Gatden Ridge has monopolized thearea when it comes to this item. So upset in va bch

"


Verified
5/5

2015-05-22

"Order shipped on time and items were exactly as ordered. This is the third canopy for the same gazebo I have ordered"


Verified
5/5

2015-05-22

"Bought for a neighbor and they have not installed it yet."