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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2015-05-17

"I ordered the riplock canopy online. I Had no problems and just followed the clicks. My wife was hoping to get the replacement canopy in three weeks, considering we are in Canada and the Garden Winds store online was in California. However, two days later Fedex was on my doorstep with the replacement canopy. WOW, what great service. This is the second time I have ordered things from Garden Winds online and have been completely satisfied beyond our expectations. I refer you to my own clients and friends all the time. Keep up the good work."


Verified
4/5

2015-05-17

"This is the second time I have replaced my swing canopy it only cost me fifteen dollars the first time and it came with the end frame, this time it was a lot more and it only came with the canopy and no instructions I had to call and asked how to get it on. the girl was very helpful but for the price you would think it would have instructions."


Verified
5/5

2015-05-17

"Two fit my swing perfectly and was easy to put on. Very well made too."


Verified
5/5

2015-05-17

"Found just what I needed on the website, placed the order and it was on my doorstep within just a few days. When ordering, I was a little disappointed that the canopy was only offered in a light color, but once we got it on, I decided that it made the space a lot more open. Think I'm going to like it much better. Good experience and I would recommend Garden Winds to others."

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-05-17

"The canopy cover was received as represented on website. Garden Winds even responded to email requests for more information. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-05-17

"Very happy with the timeliness of shipping and it was easy to put on the frame. "


Verified
5/5

2015-05-17

"The canopy was exactly what I expected and the delivery service was excellent. I would definitely recommend Garden Winds to my friends. I will be a return customer, thanks for a great product."


Verified
5/5

2015-05-17

"I have always had them to have what I want and they ship it to me in a timely manner. "


Verified
1/5

2015-05-17

"the canopy does not fit tightly and rain water collects and the sides collapse inward. The felcro attachments slide on the frame."


Verified
5/5

2015-05-17

"I bought the universal replacements for my swing to include the canopy, cushion and side arms. They are of a good quality material, cushion and batting. They look nice and are a better quality fabric and cushion than the swing came with. Unfortunately, it has been raining for the last 3 weeks since we received the cushions/canopy so I haven't put it on the swing yet. The canopy fits the frame perfectly but can't tell about the cushions and side arm covers until we get past the Texas monsoon season. Can't wait to try it out!"


Verified
5/5

2015-05-17

"This is second replacement canopy for gazebo. The first lasted 3 years in California sun & wind. This one is of rip stop materiel os should last longer. It also was a much tighter fit & a challenge to install. The first was easy to install.

Very satisfied.
"


Verified
5/5

2015-05-17

"Ordering was easy and delivery was quick. The gazebo replacement cover was a little tough to put on and thought it was a little too small but we let it sit for a few days partially on and went back and it fits snug now but looks great. Our gazebo is about 10 years old so fit could be due to the gazebo shape more so than the fit of the material, either way..we really like it! We live in SE Idaho so we'll see how it holds up to our winds here this spring and summer."


Verified
5/5

2015-05-17

"Prompt delivery. Great quality. Well pleased. "


Verified
5/5

2015-05-17

"The replacement canopey, was great, fit our swing like a glove, all o.k."


Verified
1/5

2015-05-17

"Our original canopy was waterproof. Even after spraying this new one with waterproofer, as suggested, it leaks like crazy."