ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
2/5

2015-05-08

"Disappointed that no response back on status of my order received from "GW" to know what to expect after my order was made. Probably won't use again, will use Amazon, I know what I can expect from them."


Verified
1/5

2015-05-08

"i ordered two canopy on 4/22. One was temporary out of stock and I assumed the other one will be delivered within 3-4 days as stated on their website. 14 days later when I didn't receive my order, I called and was told that they didn't ship the order as one was out of stock. They should have emailed or contacted notifying that I wont receive any of the order until all was in stock. I needed the canopy by Mother's day and had to pay over $40.00 for the next day delivery. They wouldn't waive the delivery charge. Not very customer friendly. "


Verified
2/5

2015-05-08

"Pergola cover I ordered appears to be back ordered and nobody bothered to tell me. Have to wait another month or so to really enjoy my deck."


Verified
5/5

2015-05-08

"We received our order within the allotted time and placing the order was easy. We have not yet taken the product out of the box yet, but this will be our second replacement canopy. We were very impressed with our first replacement canopy. We live on a lake with very high winds which destroy these canopies. The garden winds riplock replacements are the best we have found."


Verified
4/5

2015-05-08

"Did not fit swing . It was about 2 inches too short.Otherwise , product and service were very good."


Verified
1/5

2015-05-08

"The canopy is just slightly smaller than the original. It has made it impossible to make it fit the gazebo, even though it is advertised as a replacement for the exact same gazebo we purchased. We now have a canopy just draped over the frame trying to figure out what to do. After 2 hours of tugging and shifting, we gave up for now. If you have suggestions please help,"


Verified
5/5

2015-05-08

"My canopy fit perfectly. My teenage son and friend was able to put it up. Thanks so much"


Verified
5/5

2015-05-08

"Worked fine ,side holes little small where eyelet is"


Verified
4/5

2015-05-08

"The gazebo top I purchased is just a little too tight. I was replacing the original. The material doesn't seem as durable, but time will tell on that. I am happy though overall with it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-05-08

"Easy to order, received very fast. Very satisfied with my purchase."


Verified
3/5

2015-05-08

"Shipped earlier than expected. Matched Product Picture and description. Would buy from this vendor again, if I couldn't find elsewhere on the internet. Felt the cost + shipping was too high."


Verified
5/5

2015-05-08

"I am very satified it was fast delivry and exactly wath i ordered the only thing was that it said no charge for shipment in canada and i was charge??? I tought it would take some time to receive but the next day i pick it up...."


Verified
4/5

2015-05-08

"Efficient service. Correct product delivered."


Verified
5/5

2015-05-08

"Fit perfectly. Appears being of superior quality to original cover. "


Verified
2/5

2015-05-08

"The item I ordered is not available until June 5. Don't know if I would have ordered it if I knew in advance I would have to wait that long. "