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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2015-05-06

"I have ordered from Garden Winds before and both times I was impressed with the speedy service. I received my 1st order within 5 days and this time it only took 4 days from ordering until I received shipment. VERY IMPRESSIVE."


Verified
5/5

2015-05-06

"The product is everything I expected. Great product."


Verified
5/5

2015-05-06

"Very nice swing canopy. Fit well after I figured out how to install it. Looks very good over my swing."


Verified
5/5

2015-05-06

"Very satisfied. Buying the smaller 10X10 vs. the 12X12 as I usualy do is great. the othe fit but flapped a lot with the wind. this smaller one seems to fit tighter and no so much flapping.
I will order future replacments fropm you all.
"


Verified
5/5

2015-05-06

"Quick and easy, fits perfectly...."


Verified
5/5

2015-05-06

"Great service & quality! Thank you!"

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Pricing of products and services
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Verified
5/5

2015-05-06

"Order arrive promptly, easy setup, looks great. Will reorder in the future."


Verified
4/5

2015-05-06

"Kudos for very prompt shipping. The product arrived very quickly an din excellent condition. However, the gazebo replacement cover purchased is very expensive for, especially for being a made in China product which will likely only last 2 seasons. The prior cover that was also purchased from this company for the same gazebo only lasted 2 seasons before it fell apart.

While the company has some hard to find products, it charges a premium price for average to poor quality and thus has left this customer somewhat less than satisfied.
"


Verified
5/5

2015-05-06

"This is my second purchase from Garden Winds. Several years ago we received a Garden Winds swing as a gift. We had to order a part for the canopy connector and they were so helpful and prompt. I just ordered a new cushion and it was back-ordered but should arrive in July. The swing itself is in great shape. The sun is hard on the fabrics so have to replace the cushions & I made a new canopy!
"


Verified
5/5

2015-05-06

"First time ordering from garden Winds. Easy process. I normally order replacement canopies through Home Depot, but they were backordered, and frankly, the canopies do not last very long and turn to powder after a couple years. When I received the riplock canopy, it was obviously of higher quality. It had reinforcement at all corners and at each Velcro attachment, it had extra drain holes, and the polymer coating was very apparent; not just a waterproofing spray. The only possible downside is that the pattern-size was so tight, it was difficult to install, but it did go on and it looks tough!
I would recommend that the fabricators loosen the pattern by about 1/8-3/16 inch overall, so it will still be very taut, but not bust a knuckle putting it on. I would definitely recommend this company for the quality of their product.
"

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Pricing of products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
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Overall customer service
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Product Returns/Refunds/Exchanges
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Verified
5/5

2015-05-05

"Great product. I love the terra cotta color and the weight of the replacement is heavier than the original. Terrific fit."


Verified
2/5

2015-05-05

"My cover is already showing of ripping at the Velcro tab holding it down! Sucks! "


Verified
3/5

2015-05-05

"I'm now told my cover will be on backorder until August. Doesn't do me a lot of good this summer, does it?"


Verified
4/5

2015-05-05

"Product had been changed from the original one we had which fit perfectly.
The new one we ordered ended up being a little bit too tight, but hoping it will stretch to fit.
Order was filled and delivered in a timely manner.
"


Verified
5/5

2015-05-05

"Im a returning costumer to Garden Winds because of their products quality and because of the quick and accurate service. I've been very satisfied over the last few years and look forward to more years!"