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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
4/5

2015-05-03

"Customer Service personnel were excellent; both knowledgeable and courteous. As I was installing the shade, one of the grommets tore...not sure if it was carelessness on my part or the grommet. I don't think it will affect overall life of the shade, but we shall see."


Verified
2/5

2015-05-03

"I made a mistake above. I'm very satisfied and pleased with the canopy we purchased from you. It fits the frame perfectly and makes it look new. "


Verified
5/5

2015-05-03

"No problems whatsoever other than it was a very snug fit and took strength to stretch over the frame. Enjoying it right now during some perfect Texas weather!"


Verified
5/5

2015-05-03

"we were very happy with our canopy will get another when this one is worn out.thanks."

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2015-05-03

"we are very pleased with out gazebo replacement canopy....very satisfied with our product.....happy to knpw that we can order from garden winds if need be....thank you"


Verified
5/5

2015-05-03

"Item arrived quickly and was as ordered. "


Verified
5/5

2015-05-03

"New canopy is very nice. It was a little small so I had to cut a couple of my roof poles shorter. Works great now!"


Verified
5/5

2015-05-03

"Great service! Great product!"


Verified
1/5

2015-05-03

"The weather finally broke and I unpacked my order and attempted to attach it to my gazebos. It's a tad too small. The material is less giving than I ones I previously ordered. The larger piece was almost and inch and a half short and the top piece was so tight that it didn't allow the frame to fit back into the larger frame. I am sending them back tomorrow. Has anyone else had this problem? Are there any other options?"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-05-03

"i was happy to fine a replacement awning for a pergola which I purchased some time ago in target. Although it wasn't exactly like it, i have to say it was easy to locate a replacements and things were very timely handled. It is up now and no one would know the different."


Verified
3/5

2015-05-03

"The item I ordered was out of stock so I am still waiting
for it
"


Verified
1/5

2015-05-03

"Ordered and confirmed correct size and after receiving the new canopy, it did not fit. I had to pay to return the product and ended up losing money and still no canopy. Any other company would have paid to have it sent back and would have rushed out the correct product. Not so with Garden Winds. I will not recommend this company to anyone."


Verified
1/5

2015-05-03

"Very poor product quality"


Verified
5/5

2015-05-03

"Everything came on time and as described. "


Verified
5/5

2015-05-03

"Ordered a replacement canopy from Garden Winds. Shipping took about a week, return instructions included.
Very satisfied with this purchase experience.
"