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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
4/5

2015-05-03

"I should have been informed at the time of ordering that the netting and canopy were on back order. After a week I sent customer service an email requesting a delivery date and that is when I found out it was back ordered. "


Verified
4/5

2015-05-03

"Not exactly a duplicate of original, but so far it works. "


Verified
5/5

2015-05-03

"very pleased with the product,quick shipping the new canopy fit perfect, glad we were able to get a replacement,will refer in the future"


Verified
1/5

2015-05-02

"CHANGED THE CUSHION COLOR AND DID NOT CONSULT WITH US. VERY DISAPPOINTING."


Verified
5/5

2015-05-02

"I ordered the wrong size, so it will be coming back and i will reorder LCM473B. the tier is rectangle on the LCM596, it won't fit. so sad"


Verified
4/5

2015-05-02

"Product was backordered. Once the item was back in stock, it was shipped out. The product is okay. It is not as tight as I would like it to be that when it rains, water puddles are created."


Verified
5/5

2015-05-02

"I was very satisfied with Garden Winds. The website is great! I am a bit dissapointed with the $10 charge for returns on top of the shipping and handeling I already paid to get the item "


Verified
4/5

2015-05-02

"Right after I ordered I tried to change my order to a heavyer duty modle and they wouldn't do it, so I got stuck with two shipping charges.
I'm glad I got the heaver model.
My last rip-stop canopy from Garden winds ripped to shreds at all the mid span Velcro's. They eliminated them on this new model. Great fit.!!
"


Verified
5/5

2015-05-02

"So pleased with this product it brought new life to our gazebo!! Excellent price and very nice quality!! "


Verified
3/5

2015-05-02

"the product and services are very good. the issue I have is that the product only lasts one maybe two years and then it shreds from the sun . I've sprayed it as suggested and it doesn't help. since you are the only supplier , if I decide to keep this sears gazebo, I'll look to adding some other non-fabric awning to it. a frequent change of tops is expensive."


Verified
4/5

2015-05-02

"Swing canopy does not fit tight & when rain the rains collects on 3 sides. I contacted customer service about grommets being too high to let rain flow through. I did receive response quickly that canopy was designed for a specific swing, did give suggestion about purchasing additional grommets"


Verified
5/5

2015-05-02

"very nice canopy looks nice on my deck and was easy to install."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-05-02

"Everything went smoothly no problems and speedy delivery."


Verified
5/5

2015-05-02

"Product is well made and fits like a glove to the canopy frame."


Verified
5/5

2015-05-02

"Ordering and receiving item was great
"