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Product & services pricing
3.65/5
Chance of future purchase:
3.93/5
Shipping & packaging:
4.50/5
Customer service:
4.04/5
Return/Replacement policy:
3.94/5

Verified
1/5

2015-04-22

"purchased a 10x12 canopy and netting for my dear elderly mother's gazebo gave this company the correct model number! The canopy and netting did not fit I had to return it! I paid this company shipping and taxes to get this item! I also had to pay to ship it back to them which I did no problem! Once they received it I received a email stating they issued my refund! I'm very disappointed that this company did not issue me my full refund they deducted the shipping and taxes and I oringinally paid this myself! I packed and shipped the item back very carefully without damage!!! I will not ever use this company again and I highly will not recommend it to family and friends!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-04-22

"My order was handled well, as expected."


Verified
5/5

2015-04-22

"A lot of money for replacement...paid a little more than the replacement when I first purchased the gazebo.....on that note I wasn't happy
"


Verified
5/5

2015-04-22

"no complaints from here..Tks"


Verified
5/5

2015-04-22

"Lovely! Product was perfect to my satisfaction! Very pleased!"


Verified
4/5

2015-04-22

"product fit my application , do not know how long it will last,"


Verified
5/5

2015-04-22

"Was very satisfied with the quality of the canopy. The quality of your canopy was actually better then the original that came with the Gazebo. I was also very pleased with the time in between ordering and receiving the canopy. I will tell everyone I know about Garden Winds."


Verified
5/5

2015-04-22

"I was kept informed at every step in my order. My order arrived very quickly and was in great shape. Thank you."


Verified
5/5

2015-04-21

"No guesswork. Easy to use website. Thanks"


Verified
5/5

2015-04-21

"Excellent replacement for original product, plus a number of color options"


Verified
5/5

2015-04-21

"Order was delivered on time, and the material looks better than the original. I have not installed yet, but plan to in the coming days."


Verified
5/5

2015-04-21

"Good service, good delivery, thanks."


Verified
5/5

2015-04-21

"Very pleased with our purchase. We did make a mistake and ordered the screening with the replacement canopy not knowing your original gazebo had to have had the screen.
We bought for a gazebo that was left at the house we purchased so bought the universal style canopy and are very happy.
"


Verified
5/5

2015-04-21

"We love it but the ture test is how it last through the season. "


Verified
5/5

2015-04-21

"Great service! Order came two days earlier than promised and canopy is beautiful!"