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Product & services pricing
3.07/5
Chance of future purchase:
2.84/5
Shipping & packaging:
3.88/5
Customer service:
2.92/5
Return/Replacement policy:
3.00/5

Verified
1/5

2022-02-14

Poor service

"I ordered a gazebo top on 8/21 that was to be in stock on 10/15/2021. I never received it. I did get 2 emails from Garden Winds asking how I liked it. I responded that I had not received it both times. NO one from customer service bothered to follow up on it. I ordered again---due in stock in April. I know--foolish, but I did. Fingers crossed that I actually get it this time. "

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Verified
5/5

2022-02-14

Excellant

"Smooth transaction, great communication and super super fast delivery. Very pleased. "


Verified
4/5

2022-02-14

Quick and easy

"Garden Winds was efficient in processing and shipping my order. My only disappointment was the quality of the canopy material is not as heavy duty as the original. The fit is outstanding, but I am doubtful that the material will hold up as well as the original. Only time will tell."

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Verified
5/5

2022-02-13

Great customer service

"Efficient custom service."


Verified
3/5

2022-02-11

Payment

"Haven't received my purchase item, yet Garden Wind has already extracted payment."


Verified
5/5

2022-02-11

Thanks

"Received lawn swing canopy with few days....excellent service!!"


Verified
5/5

2022-02-11

Experience

"Listened and ordered what I wanted. "


Verified
5/5

2022-02-10

fast shipping good price

"this is the 3rd canopy i've bought over the last 10 years, they are good for the price and last about 3 years of weathering and wear n tear before replacing. very fast shipping"

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Verified
5/5

2022-02-10

Both sturdy and attractive

"Super quick delivery. Easy to install and looks great. "

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Verified
5/5

2022-02-09

canapy cover

"didn't have part number for the swing , emailed company and they sent me an email back within the hour requesting pictures of the swing, sent pictures and again received email from them with pictures of the swing and how to order canopy cover, ordered and received canopy cover in a week, excellent service"

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Verified
5/5

2018-06-05

2nd Cover

"-ordered on line. delivery was fast.
-for this style I was expecting all holes for the corners and peak to have grommets; they did not. they were sewn button-holes
-mostly a one-person job, until the end when two people are needed to hold, stretch, & pull the very last corner to fit. we were worried that we would rip the 'button-hole-style' holes during the process; we did not.
-fits tight and snug; looks good.
-since we didn't rip anything, I'm VERY satisfied with the product.
"

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Verified
5/5

2022-02-07

Great Customer Service

"Send an email with a few photos of a swing that was purchased 6 years ago inquiring if they had a replacement canopy and received a reply quickly showing a stock photo of our swing. They had a replacement canopy which we ordered and put on this weekend. Great customer service and quick shipping."

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Verified
5/5

2022-02-07

Excellent

"Received replacement canopy quickly. Fit perfectly."

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Verified
5/5

2022-02-04

Great place to buy

"Found new gazebo cover for old gazebo, that could not be found anywhere else. "

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Verified
5/5

2022-02-04

Excellent Service and Product

"I needed to replace the canopy on my gazebo after a strong winter storm blew through. I didn't know the name of the manufacturer, it had been about a year and a half since purchased and no reciept. I thought I was screwed, started to look to replace the whole unit. Then I found Garden Winds.

I took a bunch of pictures of the naked frame, measured as best I could the base of the unit and the space between the canopy spars and uploaded them to the website as they suggested. I had little hope they'd have what I needed.

I got a response from customer support suggesting a new canopy. I was skeptical and asked about their return policy because this was a 8 post, 12 spar octagonal gazebo and I figured my odds were something between slim and none of getting the correct canopy. I figured going in I'd return the replacement canopy.

THESE GUYS KNOW WHAT THEY'RE DOING!!!! Canopy arrived in two days, I took it out of the box and damned if it didn't fit. It actually went on easier than the manufacturers OEM top.

If you need a top like I did, do yourself a favor and reach out to Garden Winds with confindece. They make a quality product (rip stop included, not like the origianl), it has little tabs on each corner for easy installation and looks amazing.

Glad to give them a 10 out of 10.
"

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