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Product & services pricing
3.64/5
Chance of future purchase:
3.93/5
Shipping & packaging:
4.49/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2011-02-22

"You had exactly what I needed and it was very easy to order. I spoke with a customer service rep who was very helpful. I can't wait to get it up. the wind tore my old one up."

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Verified
5/5

2011-02-21

"Garden Winds website is veru easy to navigate and so far all products we've ordered have been delivered as described and quickly. The products are also high quality. I would andwill recommend Garden Winds to anyone shopping for Gazebo materials and accessories."

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Verified
5/5

2011-02-21

"Extremely fast shipping, good fit."

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Verified
5/5

2011-02-21

"I just could not be happier . It was here in a flash and the fabric is more than I expected . Have no fears about ordering from Garden Winds,they are a WONDERFUL company with high quality products. So happy that I took a leap of faith, and won't hesitate in future if I need something else . Prices are great too for the quality! "

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Verified
1/5

2011-01-22

"I ordered a replacement canopy exactly one year ago. The new canopy fit exactly like the old one. I was pleased. However, the old one was canvas and lasted four years and went through some very heavy storms. The new canopy is nylon and lasted less than one year before falling apart. This is the only place I have found to get a replacement canopy. I am looking for another place to buy one. But, for now I have to buy another one from them. My gazebo is a permanent fixture on the back of my house and I have to have a canopy on the frame. "

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Verified
5/5

2010-12-24

"I ordered a Summer Veranda Gazebo replacement canopy 5 days before Christmas, and it came the day before Christmas without any additional expedited shipping charge. I was very pleased to have it for company at our house. The quality was as expected, shipping was fast, and email communication about the order status was quick."

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Verified
5/5

2010-12-16

"Garden Winds provided me with the information I needed to order the correct replacement canopy for my mother-in-law's gazebo. The were very polite and professional as they provided help. I received the canopy today, but since it is a Christmas present, I haven't attempted to install it. The canopy arrived on time, and looks exactly right."

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Verified
5/5

2010-12-16

"Order received faster than expected and no problems noted."

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Verified
5/5

2010-12-15

"I wrote before, about the fantastic delivery service, But now I have my cover installed, and I am still as pleased as can be. fits perfect, and looks great. Thank You, Garden winds for a job well done.
James Pudwill
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Verified
1/5

2010-12-14

"I would never buy anything from Garden Winds. I ordered a replacement canopy from Garden Winds in May 2010 and when I called them two weeks later, they told me that the canopy would not be available until Oct. 2010. I then told them to cancel the order and I bought a canopy from another company. On Dec. 13,2010 I received a canopy from Garden Winds and they charged my Visa card for the full price plus shipping. I called and asked them why they sent the canopy, especially when it was 7 months late. They told me that I didn not cancel the order. They agreed to take the canopy back but I have to pay the shipping which is $40. They told me that they don't make mistakes and of course I don't have proof that I canceled the order because it was a verbal conversation over the phone. My mistake was to trust these people. "

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Verified
5/5

2010-12-11

"Have ordered from Garden Winds several times. The product is always just as described, the price is excellent and the shipment always arrives very quickly. "

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Verified
2/5

2010-12-06

"We were never able to get the canopy to fit our gazebo. We contacted customer service and sent a photo of gazebo per their request. Never received help. Jury-rigged canopy to fit gazebo; however, it totally disintegrated in one season - the original lasted for years. We received a prompt refund, but would have preferred a decent product."

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Verified
5/5

2010-11-29

"This is the third time I have ordered products from Garden Winds. The replacement canopy that I ordered fit perfectly. The shipping was very fast. I can recommend Garden Winds."

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Verified
5/5

2010-11-27

"I found the website very user friendly. It had the exact canopy replacement I was looking for. However, it is on back order - but I expect it to be perfect when arrives! If not - the return policy is excellent..."

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Verified
5/5

2010-11-17

"I have been extremely happy with my purchasing at Garden Winds. I purchased a canopy back around March of 2010 for a swing that was purchased 7 yrs ago for my wife for a Mothers day present from her son & daughter. Long story short, the canopy did not fit and was returned. I then contacted customer service and a gentelman by the name of Mike Gomez contacted me asking for a picture and measurments of the frame work of the canopy for the swing, which I sent to him. I didn't hear from Mike for quite awhile and I finally emailed him to find out what was going on. A few days later I received an email back for Mike saying that he thinks he has found the exact canopy for the swing that was purchased 7 years ago and he sent me a picture of it and the canopy. The swing on the picture matched exactly to the swing set my wife had and I order the canopy. It is on back order and won't be delivered until February of 2011, but no problem. Garden Winds can be proud to have employees like Mike Gomez on their staff, he stuck with it for months, and found me the canopy that I needed, I am 72 yrs young and have never had an employee go that extra step to help me out. I am sure that this is the way Garden Winds trains their staff members and a lot of other businesses should take a lesson from them. I have told many people of my experience with Garden Winds and will continue to do so every chance I get, thank you once again Mike Gomez.

Philip Reusswig
6646 Breezewood Blvd
Myrtle Beach, SC 29588-8525



"

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