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Product & services pricing
3.64/5
Chance of future purchase:
3.93/5
Shipping & packaging:
4.49/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2010-11-16

"Garden Winds had exactly what I was looking for. The web site was very user friendly. Product was delivered on time and in excellent condition. "

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Verified
5/5

2010-11-15

"The canopy cover arrived quickly and fit perfectly! This is the second time I have ordered from Garden Winds and was very happy both times."

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Verified
5/5

2010-11-10

"Thank you for sending my canopy to me. I am glad your company had it. I was very impressed at how fast it was delivered. It arrived on the date that was expected. Thanks again for your service. "

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Verified
5/5

2010-11-07

"Before I ordered my canopy and side curtain kit (product number LCM468B) I carefully measured my existing gazebo framework and determined that the 120 inch canopy would fit. I appreciated the accuracy of Garden Winds desciption regarding the size difference due to 2 different frame sizes reported for this gazebo model. Also, the warning that it would be a very tight fit (especially) on the 4th corner) was accurate. I removed the 4th corner frame piece extension and placed the end of it into the canopy pocket. Then I reinserted the frame piece extension back into the roof rod. Although the canopy was a tight fit, the 4th corner was very manageable. I am very pleased with my purchase and my gazebo looks like new again. The $200 canopy and side curtains kit is still well below half the price of a new gazebo. I have already recommended this merchant to others whose gazebos or pergolas could benefit being refreshed."

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Verified
5/5

2010-11-04

"I was searching all over the web for a replacement cover for my gazebo since Lowe's does not offer them at all. I found Garden Winds, and it was simple to find my gazebo, easy to order the cover and it arrived quickly. I'm VERY impressed with the quality and it fits perfectly.
I have recommended Garden Winds to my freind who works at Lowe's, so he can help folks find what they need for their gazebos. Absolutely no complaints about this transaction or company!!!
"

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Verified
5/5

2010-11-02

"The website was easy to use. My order arrived in one week as promised. Arrived well boxed with no damage. My gazebo canopy fit perfectly and looks better than the original. No complaints and would recommend Garden Winds to others."

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Verified
5/5

2010-11-02

"I was very happy with my order. It was delivered quickly and was exactly what I ordered and was as described online. I would order from them again and recommend them. I was so happy to find the exact canopy for my outdoor swing that had been damaged in a storm. "

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Verified
5/5

2010-11-02

"Quick shipping; great product; we love the gazebo and were glad to find it so easy to order a replacement canopy. We had some high winds, and have the gazebo on our deck (rather high up) so the seams are giving way in some places, after two years of use. "

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Verified
5/5

2010-11-01

"Ordered a replacement cover for a 10' x 12' canopy w/ close-able/netted sides that I originally purchased from Lowe's about 2 years ago. I found one at Trade Winds that looked right, and after measuring the canopy frame I ordered it. The order process was straight forward with just the right amount of feedback. I selected the lowest cost shipping. I got a report that the order shipped about a day earlier than I expected, and it was delivered day or so faster than I was expecting. The canopy was in good shape and fit well. It seemed a smidge tight putting it on, but then again so did the original cover. I'm happy. I cant think of anything they could really have improved on. Overall the product was what was advertised, the ordering process seemed straight forward with an email or three giving me feedback on status, and the product was of the expected (good) quality and delivered a little faster than I expected (also good). Good job."

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Verified
5/5

2010-10-26

"Once I received the order I put it on the frame and it fit perfectly. The material is made of a higher quality than the original that came with the gazebo. I definitely will be a return customer for other products. "

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CKW
Verified
5/5

2010-10-25

"I called Garden Winds on 10/25/2010 since I had not received the item ordered on 9/28. Even though I had an order number, there was nothing in the order. How can you get a confirmation email with an order number and no order?? I had to replace the order again and get another order number. Hope this works.

I did receive the order and the customer service I received due to the mixup was awesome. I received personal phone calls and emails! Thank you Garden Winds. I certainly will do business with you again.
"

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Verified
5/5

2010-10-21

"I was amazed to find out that the tarp that was ordered fit my gazebo perfectly. I was also astonished at how quick the order arrived. I'm glad everything worked out as I hoped it would and I'm not blessed with computer skills, but your website was easy to read and order from. I will recommend your company to other friends and inform them how convenient it was for me to order and recieve my order. Thank you for your service."

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Verified
5/5

2010-10-18

"Great service and communication prior to delivery. Delivery arrived quickly and as promised. "

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Verified
5/5

2010-10-18

"easy to navigate the site and the product was high quality and exactly as was stated in the Garden Winds site. Excellent pricing and overall experience...highly reccomended...Thanks!!!"

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Verified
5/5

2010-10-17

"This is the second time I have ordered from Garden Winds. I have not been disappointed either time. The products I have received (awnings for Gazebos) have both been of a quality that far outreached the manufactured awning. This was also true of the screening. I received both orders in a timely manner and both orders arrived in great shape. While I did not have to return either item, I did see that they had easy to follow instructions in the event that a return would have been necessary. I highly recommend Garden Winds. "

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