"I ordered the wrong canopy. Called customer service and they advised me on the right canopy. She placed an order for the right canopy and advised me on return procedures."
"Good except above
Cxxxxx "
"We placed our order on June 8, 2023 and still haven't received it. I tried to cancel order and Garden Winds stated unable to cancel order. September 12th and still haven't received order. CANCEL ORDER PLEASE!!!"
"Rip stop nylon- outstanding. I sent pictures of my frame and they were able to identify the make/model. Canopy arrived and it was perfect."
"We just replaced our gazebo cover. The gazebo is at least 12 years old. This is in Paso Robles, CA. Varied weather conditions and we leave it up all year. It lasts for at least 3 years. The company will work with you to find the best fit for older and maybe discontinued models. Very satisfied with speedy delivery, cost, and durability. "
"After many attempt and failures with other sites sending wrong replacement covers and that were paper thin you could have used a Trash bag which would have held up better. I was about to give up and just use the swing without a cover.
I hit the jackpot finding this site. I was not able to find a swing replacement for a long time because the swing is so old, I didn't have the manufactures number and couldn't remember where I brought it or when, it is a 3 seater about 20 years old. Customer service was great ask for a picture and they were so knowledgeable they matched up my cover and sent me information. I ordered 2 just because I didn't want to try and find again and they offered second at half price, couldn't turn it down. The replacement cover fit perfectly, we spayed painted our 3 seater swing and everything looks brand new. The swing is at least 20 years old and they don't make things the way they use to. I am so happy with the results I will go there first for any replacement covers I may need need in the future. Price and quality were great, and it is all guaranteed. Customer for life.
I greatly appreciate all they did to satisfy a customer. Job well done, highly recommended."
"was very satisfied with the product fit perfectly . Thanks good quality
"
"My order has not arrived as of 9/11/2023"
"Garden Winds site pictures & dimensions were deceiving to buy a cover that didn't fit to only buy one that fit for over twice the price claiming the manufacturer went out of business. I feel duped. "
"Fantastic experience. I sent them a picture of my structure and they told me exactly which top I needed. I hope I never have to but I will definitely use them again"
"The size was 10 feet by 10 feet. It was actually 117 inches by 117 inches. The description should be described in inches to give customers a better way to compare products."
"Mary was so helpful I emailed her pictures of the frame as we were not original I were and she guided us to the correct replacement; works perfectly. I called later to get help on narrowing the name of the metal frame and call center was able provide the information! Best experience for a challenging situation."
"After submitting photos and measurements of my damaged swing cover Garden Winds identified my replacement need and promptly shipped it. Thanks."
"All was ok with the order "
"The service was quick; however, the product quality seems to be poor compared to what I received in the past. The covers now only last one season before they rip and dry rot. Getting way too expensive to keep this cabana up. Time to replace with one with a solid roof!"