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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2020-08-18

Garden Winds is a FANTASTIC "find"!!!

"I feel SO lucky to have discovered Garden Winds!! I bought my gazebo 3 yrs. ago, and when the canvas cover split and then SHREDDED in our first Arizona dust storm of the season, I was aghast to find that, not only was our gazebo discontinued by the manufacturer, but I couldn't find my gazebo's size and design anywhere! Local patio cover/sun shade companies didn't want to help me at all--except for the one merchant that mentioned Garden Winds (actually, he called it "Summer Winds," which is a local plant nursery :) in passing. I was just about to give up and scrap a beautiful and expensive gazebo when I happened upon Garden Winds. I was shocked to find MY gazebo, and an assortment of replacement covers that were BETTER than what came from the factory. The customer assistant (Grace) was wonderful, and I was stunned when my gazebo cover arrived via UPS in TWO DAYS!!! I had my favorite handyman install the cover, and although it was a tighter fit than the previous canvas, it also more effectively repelled the first monsoon rain of the season last night, VERY happy!!! I will now order the same cover--but in BLUE-- since it's on back-order. And so, should the gazebo cover rip after its 1 yr. warranty is up, I will always have a beautiful back-up. THANK YOU, Garden Winds!!!"

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Verified
5/5

2020-08-18

Love it!

"I bought a replacement cover for my gazebo from Garden Winds. The quality is excellent! It’s made of a higher quality fabric than the original was.
They also sent a prepaid shipping label in case I needed to return it.
I recommend this company!
"

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Verified
5/5

2020-08-18

Gazebo Replacement Cover

"Garden winds was very helpful with finding the correct replacement cover for me as my Gazebo is 15 years old and I did not have the model number. I definitely recommend Garden Winds for all you patio furniture/gazebo needs. "

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Verified
5/5

2020-08-18

4/5 days I had my replacement canopy

"Pleasant experience ordering "

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Verified
3/5

2020-08-18

Backorder

"Still waiting on item But in the past years I was always satisfied never waited and I understand "

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Verified
1/5

2020-08-18

Terrible Experience

" I am a Florida resident with a vacation home in New Jersey; I have been so for 8 years. Your customer service was very helpful helping me choose the correct top for our gazebo, which I purchased.
Two days before it was scheduled to arrive, I got a voicemail message that they were cancelling the order and having the top sent back to them because they "were not allowed to ship to a state different from the state of the billing address." Are you kidding me? No other company has a policy like that. It is standard practice for online shippers to ship to a state with a different address. Just this year, I have received over 100 such online orders. My friends and neighbors were flabbergasted when I told them. Many of them to the same thing. A bizarre policy. Unacceptable treatment of a customer.
"

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Verified
4/5

2020-08-18

Prompt service

"Very pleased with the prompt service.
Sorry to say, the color of my replacement canopy did not match my Shadow Creek Canopy.
I have returned my order #51061465 for a refund.
I will keep Garden Winds web site for future orders
Thanks
"


Verified
3/5

2020-08-18

Stock issues

"I need a product eta is 8 weeks, That is not good"

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Verified
2/5

2020-08-18

Never got it!

"I ordered a canopy and it was sent to my old address. I don't know if it was there mistake or mine. but it wasn't returned and now they want me to drive 2 and 1/2 hours to go to my old house and ask them if they got it. I had bought one last year and they sent it to my address. "

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Verified
5/5

2020-08-18

Helpful

"They were helpful and answered all of my questions "

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Verified
5/5

2020-08-17

Love getting a new cover

"I haven’t put this cover on yet. I have purchased several covers for my gazebo through the years. I have gotten all of them from Garden Winds. I have never been disappointed. Thanks for continuing to carry the covers for my now elderly much loved gazebo. "

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Verified
5/5

2020-08-17

Replacement gazebo cover

"Received my gazebo cover and was the perfect. Also extremely fast delivery would recommend them for fast efficient service."

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Verified
5/5

2020-08-17

Excellent Quality

"Items arrived timely. Quality of product is excellent. "

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Verified
5/5

2020-08-17

Went great

"Fast shipping fair pricing"

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Verified
5/5

2020-08-16

Perfect

"Perfect fit for an older swing canopy. They were able to identify the specific item needed just from a photograph. Never thought I would be able to find a replacement canopy. Quick turnaround. Definitely will be my go to source for future needs."

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