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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
1/5

2020-08-11

Item Doesn't Fit the Model Advertised and They Still Charge $10 to Return

"Ordered a replacement canopy shade for my porch swing. Searched on the brand and model, everything checked out. When I received the canopy is was at least 3 inches too short. Garden Winds offers a return but they won't cover shipping even though it was their fault.
We had also purchased replacement cushions for the same porch swing a couple of months ago. While they fit fine, within a month they started turning from tan to an ugly pink and they're not even exposed to direct sunlight.
"

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Verified
3/5

2020-08-11

Good customer service! However, their inventory selection is very poor.

"Need more inventory online"

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Verified
5/5

2020-08-11

Fit and looks great. Great product

"Easy to order and got quick "

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Verified
5/5

2020-08-11

Excellent service❤️

"It’s my 1st time ordering from garden winds everything was perfect ."


Verified
5/5

2020-08-11

True to their word

"Shipped on date they projected. Excellent quality."


Verified
5/5

2020-08-11

Quick and reliable.

"Had several questions answered in a timely matter. Good customer service!!"

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Verified
5/5

2020-08-11

Service

"Quick service, help when needed, delivery on time, I would shop again if needed."

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Verified
5/5

2020-08-11

swing top cover

"much better, fabric is thicker, i hope it will survive in the storm and not blown"

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Verified
5/5

2020-08-11

Excellent product.

"Fast delivery, good discount. "

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Verified
5/5

2020-08-11

Great service

"Pedro was most helpful with my order. Wanted to take advantage of the sale and get a replacement canopy. Checked a previous order for the exact canopy and took the order.
Delivery was very fast. Less than a week from California to Michigan.
Feel this is a customer driven company. Thank you.
"

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Verified
5/5

2020-08-11

Canopy Experts!

"I have purchased two replacement canopies (2017 & 2020) from Garden Winds. The replacement canopies are higher quality than OEM (Sunbrella) and less expensive! The fabric is more durable and ventilation is better. Customer Service was very helpful in selecting the correct canopy and delivery was fast. I am happy to find this supplier as Sunbrella no longer stocks a canopy that fits my gazebo. "

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Verified
2/5

2020-08-10

Meh

"The product Could be good "

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Verified
2/5

2020-08-10

Can't Say - Haven't Received Anything Yet

"I placed my order at the end of July. No word yet when, or even IF, I will get the parts I need for my outdoor paradise."


Verified
3/5

2020-08-10

No instructions!!!

"I really like the swing sling replacements but there were no instructions as how to put them on. Luckily I went on YouTube and found them. If I hadn’t it may have been a disaster when we sat on the swing! "

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Verified
5/5

2020-08-10

Simply Put, The Best!

"Quality product, and super efficient shipping. We have done business with Garden Winds for years. "

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