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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2020-06-24

Excites to find replacement

"I searched, I found GARDEN WINDS! I ordered and item arrived within a week. Very happy!!"

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Verified
5/5

2020-06-24

Very good

"Your company was good. UPS didn't deliver the cover for 12 days so I was out of town when it arrived. It is about a foot to short in each direction so I am sending it back today. If you have a larger one that may fit please let me know. I could pick it up as I'm less than 30 minutes away. Thanks."

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Verified
1/5

2020-06-24

will never purchase again

"It wasn't difficult to find and order the replacement canopy I needed, matched the model number and the photo on the website page matched. We did not receive the item depicted or the cover that matched the model number of the swing. After half a dozen email exchanges with the company sending numerous photos, swing dimensions, screenshots of their webpage trying to relate that what I received was not the cover I ordered. Each follow up email they just added to their list of requests for more information. The solution should have been easy, send me the cover depicted on your website as it is what I need and the model number matches my product. In closing... got tired of jumping through endless hoops and realized they have no intention of correcting their mistake! Shop elsewhere..."

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Verified
5/5

2020-06-24

Great grill gazebo canopy

"For years I have had my Aldi gazebo it can only find the tops at a limited time of year. I received this top and the quality is better"

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Verified
5/5

2020-06-24

Canopy replacement

"After looking all over the internet including the store I bought it from. Found Garden Winds and luckily had my original receipt with the model number and it went right to my swing. Ordered it and and was sent when it became available."

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Verified
5/5

2020-06-24

Delivered as promised

"Prompt service and delivery. Excellent fit."

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Verified
5/5

2020-06-24

Replacement Cover

"Excellent Product Excellent Service and VERY FAST DELIVERY"

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Verified
5/5

2020-06-24

Perfect!

"Garden winds selected the right canopy based on our pictures, it fit like a glove! The shipping process was simple, and I appreciate how they had already planned for returns even though we didn't need to return anything. I will definitely be coming back to them in the future!"

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Verified
1/5

2020-06-24

Read this before you buy from Garden Winds

"I purchased a canopy top that did not fit because the details they have from the item was not clear.I ended paying $20 for nothing $10 for shipping and $10 Garden W. Charges.I ordered a second one that fit but it poured more inside than outside.The canopy had too many pieces sewn together and water leaked from all the joints.Their customer service solves problems very poorly."

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Verified
5/5

2020-06-24

Good quality on multiple canopies

"We have ordered two different canopies from Garden Winds, and both fit well. They only last a few years in our urban location, but that was true of the original canopies as well. I foresee continuing to use this company for replacements."


Verified
5/5

2020-06-24

Wonderful

"This replacement cover is better than the original. Much easier to install. Looks great!"

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Verified
3/5

2020-06-24

Good fit but expensive

"Impressed with quick delivery. Product fits well and does the job. However I find it way too overpriced for a canvas with hooks. Unfortunately no other vendors to compete. Still buying from website was a breeze. "

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Verified
1/5

2020-06-24

No product

"Didn't have product I was looking for."

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Verified
5/5

2020-06-24

Excellent..

"Great service, waiting for my order still have not received it, but website was very informative, and easy to find item and products. "

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Verified
2/5

2020-06-24

Wrong item sent

"I ordered a canopy for my swing. I ordered the higher quality item but was sent the cheaper canopy. My item was in stock when I ordered it but was out of stock when I called about the cheaper canopy being sent. It would have been a couple months before my canopy would be back in stock. Very disappointed. I was refunded the difference in the price but the cheaper canopy is of poorer quality and will not last as long.
"

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