ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
1/5

2020-06-15

I'm still waiting for my umbrella

"I check for the status of my umbrella after a week and it was pending. Days continue to go by and I still haven't received that umbrella."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-06-15

Excellent service and fast shipping

"I was unsure about the size of the canopy. Just took a picture and sent it. In a matter of minutes garden winds told me what I needed
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2020-06-15

Great company

"I was very pleased with the entire experience. And, I received the product in less than a week! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-06-15

Very satisfied with the purchase of the new canopy

"The website was easy to navigate and explained the different type of canopy covers clearly. When I made my choice, I felt confident about my decision.
Finally, installed my new canopy cover and it looks great, makes my out door canopy look new again.
Highly recommend Garden Winds!
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2020-06-15

Expensive

"We just put the canopy up so hard to say how it will fare in winds. There is no Velcro straps on the upper portion of canopy which may prove difficult in winds. The price of the canopy was the cost of a complete gazebo? It was the only single tier 8x8 gazebo we could find. The fit is perfect. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-06-15

Excellent service and product.

"My new gazebo cover came in right on time and looks good. I wish I could get more than 2 years out of them but I know the sun really takes it's toll. I bought the heavy duty model for the last couple of times since the standard version only gave me 1 year and started to tear at the corners."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2020-06-15

Poor stitches.

"The order process was simple, shipping and delivery was on the timeline they gave me. This is the 2nd one I have gotten from them. The other one you could sit under it while raining and not get wet. This one every seam leaks. You can see light through most of the thread wholes. Not at all happy with it. It blocks the sun and that's about it. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2020-06-15

Perfect fit

"My canopy was a perfect fit!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-06-15

Happy with the replacement canopy

"It was easy to install and we are happy with it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-06-15

Great!

"The canopy came quickly and was easy to installl"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-06-15

Gazebo Replacement Canopy

"Garden Winds responded promptly to our inquiry, determined what style replacement canopy we needed form a picture. Within a week we had our order! Great service, great price & great quality."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2020-06-15

Hardware

"Item didn't come with hardware for the vented portion."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2020-06-14

Poor support

"Needed a replacement canopy and seat cushion for my porch swing. Had a very hard time finding the correct one for my swing. When I finally found them the replacement cost was nearly as much as buying a new swing. When I tried to order them anyway I was told they would not be available until July 31. Not happy with Garden Winds at all!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2020-06-14

Plastic

"The umbrella replacement canopy was not like the original fabric. It’s made out of plastic. "

Detailed Review Benchmark + -
Overall customer service

Verified
4/5

2020-06-14

Beautiful

"Very good came on time very happy!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process