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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2020-05-18

Awesome!

"I was so happy that the replacement top fit PERFECT!
Also, the order shipped quickly and I got in a few days!!

The only thing I wish I would have upgraded to the more durable top after I seen how great the replacement fit!!
thanks
"

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Verified
5/5

2020-05-18

Good product

"great customer service and product "

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Verified
5/5

2016-06-07

Amazing

"Outstanding, prompt attention to inquiries and amazing customer service. Product delivers in record time. "

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Verified
5/5

2020-05-18

Quality product

"Product was just as described. Shipping was fast. Gazebo cover was easy to install and fit perfectly. "

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Verified
1/5

2020-05-18

Cheap canopy

"This was our third canopy that we have ordered. The first two were fairly well built, however this one was not. As soon as it was installed I could tell that this one o would not last long, the clip holes are not re-inforced, and you can already see light through the stitching on the threads. I do not foresee this canopy lasting two months in the weather. It is unfortunate because the last two we ordered were bother pretty good. "

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Verified
1/5

2020-05-18

Avoid at all COST!! Doesn't fit!!!

"I ordered my canopy using the original manufacturer model number L-GZ717PST-C. GardenWinds told me over the phone that the canopy they sell was made specifically for my Sunjoy model. Thinking this was a good OEM replacement I ordered it. What a waste of $200!!! The canopy is too short, 1-2 inches on each side. I had to drill new holes on the canopy metal frame to adjust for the "made specifically for my model number". The tiny curtains that runs along side the canopy doesn't even look well placed, almost 6 inches off. I don't know how it was made to exact oem dimensions when it doesn't fit. This is the point of ordering based on my exact model number. Prior to all this, I spent 6 months searching for the oem replacement which the manufacturer never had any stock and no other retailer had. The GardenWinds canopy was my only hope to saving a 3 year old gazebo. I plan on calling customer service and complaining. Nobody should pay full price for a product that's advertised as oem replacement and doesn't fit. RipLock 350....more like RIPOFF!."

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Verified
4/5

2020-05-18

Replacement canopy

"The replacement canopy was somewhat hard to put onto our existing frame, but once it was on it looked great and seems to perform fine. Unlike past canopies, this one has not developed a low section where rainwater accumulates, and we just experienced 6" of rain in the last 48 hours. We normally get two years out of our canopies, and hope to with this one. (We do take them down for the late fall and winter months.)

"

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Verified
5/5

2020-05-18

Great product and service!

"Fast ship and great product!"

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Verified
5/5

2020-05-18

Excellent Product!!

"Customer Service was excellent, and gave me all the info I needed to purchase the best canopy for my needs. I ended up purchasing the more expensive canopy and the agent told me it was made with thicker material, and that was exactly what I was looking for. When it arrived I was surprised at the quality and thickness of the material. I am very happy with my purchase and I recommend Garden Winds to anybody looking for a quality canopy!!"

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Verified
5/5

2020-05-18

Replacement cover for umbrella

"Very helpful customer service"

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Verified
5/5

2020-05-18

Perfect

"Fantastic that I did it all in a message on my phone including sending a picture of my frame! The new canopy was perfect and great quality!"

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Verified
1/5

2020-05-18

Never will purchase something from the USA NEVER Garden Wind Canada yeah right

"Still waiting for the second refund they owe me spent over 80$ in returning the items that was the WRONG size .. very disappointing "

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Verified
5/5

2020-05-18

Really mad

"I have ordered before no problem this time i got you have to do this you have to do that just to return something we're in a pandemic I'm on the front lines every day I just want to come home and relax in my own back yard"

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Verified
5/5

2020-05-18

perfect replacement top

"Great shipping. They also gave the measurements the replacement top fit which was extremely helpful. I was within the measurements and the top fit perfectly"


Verified
5/5

2020-05-18

Great Job

"Just what I needed and it worked great now I can use the cushion I bought a year ago from you!"