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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
2/5

2020-05-18

Not the best fit

"The top canopy is oversized for the frame worried the first strong wind will pull it off. Fabric is more lightweight vs original canopy we shall see how it holds up."

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Verified
5/5

2020-05-18

Pergola awnings

"We bought 2 awnings which are beautiful! I love the wide tie backs and the holes designed for air flow, although more holes would be better.
They arrived quickly which was great!
"

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Verified
5/5

2020-05-18

Gazebo Cover

"I have a 15+ year old gazebo that I purchased at Costco. I don't even remember the mfr. I tested a picture of the gazebo to Garden Winds and within a few minutes they sent me this link to the cover I needed. I received it, installed it and it's a perfect fit. Outstanding and knowledgeable customer service!"

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Verified
5/5

2020-05-18

Perfect fitting replacement awning

"Hard to find a replacement awning locally; this one was hassle-free. Ordered, shipped quickly, fit perfect!"

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Verified
5/5

2020-05-18

Easy shopping experience

"I wasn't sure if I had found the correct replacement canopy on the website, so I took advantage of the service where you can text photos of your swing, just to make sure. This is a great service! I had a response within an hour or so. It was fast and convenient. Then I ordered the correct canopy, which arrived about a week later. Installation was fairly quick, too. I am so happy so have found this company and to get a nice replacement canopy for my swing."

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Verified
5/5

2020-05-18

Texted customer service with my pictures and they got back to me same day! Found a replacement for my canopy.

"Very satisfied with the quick turnaround "

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Verified
2/5

2020-05-18

Disappointed!

"I ordered a replacement canopy. I put in my model number and they told me what to buy. When it arrived, it was wrong. I also could not buy the panels to match. Very disappointed! I lost over $20 buying it and sending it back. I will not use this complaint again. "

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Verified
5/5

2020-05-18

Grilling Gazebo Canopy

"We purchased a replacement canopy for a grilling gazebo we bought two years ago at ALDI as it was severely torn. The new canopy is of far better quality than the original. Not only is it made with a rip stop fabric, but it has drain holes reinforced with grommets. This was a welcome addition because the original canopy didn't have any drain holes at all and would sag under the weight of collected rain or snow melt. I would definitely recommend this product; we are highly pleased."

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Verified
4/5

2020-05-18

Order 50972977

"The service from Serenity was excellent. It was very troubling that the unit will not arrive until late July/early August. The summer will be waning and we will not have the benefit of the cover."

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Verified
4/5

2020-05-18

Cambridge Awning replacement

"Easy to order, delivery was fast considering Covid. Fits a little small but otherwise all good. "

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Verified
5/5

2020-05-18

Excellent Quality!!

"This canopy is much heavier than others.
"

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Verified
5/5

2020-05-18

Good Product but slow on the return refund

"Once I got the correct product it was great but it took a call to Amazon to facilitate my refund on the product I returned. "

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Verified
5/5

2020-05-18

Garden Winds

"Website was excellent. Easy to find the product I was looking for. Delivery was very fast."

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Verified
5/5

2020-05-18

Very helpful!

"Garden Winds was very helpful in identifying the replacement canopy I needed for my gazebo. It fits perfectly and looks great! "

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Verified
2/5

2020-05-18

Wrong size

"It is so difficult to find the right canopy size because there are so many complicated numbers of the canopies and the photos are not detailed enough. I ended up with a canopy where the top was too small."

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