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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2020-05-18

Extra covering

"Easy to order and arrived in a few days "

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Verified
5/5

2020-05-18

New Garden Winds top

"The new top was super easy to switch out . "

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Verified
5/5

2020-05-18

Finally Found a Replacement Canopy

"I used the text messaging service for them to identify what replacement canopy I would need for an 11ft umbrella stand I got for free from a neighbor. I had searched online for weeks and couldn’t find the correct cover. Then I came across the texting service, sent a pic, and they gave me a suggestion for a canopy. It was the right fit and looks GREAT! I couldn’t be more pleased. We bought two covers because of the discount they offered if you bought a second. Thanks! "

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Verified
5/5

2020-05-18

Great product

"Very good product and fast service! I’d recommend this company"

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Verified
5/5

2020-05-18

Great product

"2nd order in 4 years, took an 80 mph wind to bring this product to its knees. Fits great!"

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Verified
5/5

2020-05-17

Help with Difficult find

"I was unable to find my gazebo and found it at Garden
winds. The agent that assisted me was very helpful. The price was reasonable and the delivery came quickly.
"

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Verified
5/5

2020-05-17

Love the replacement

"Was able to finally replace the old canapy, easy to install and now I know where to order if I need another!"

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Verified
5/5

2020-05-17

So far so good

"They helped me with correct cover,hopefully it lasts. "

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Verified
4/5

2020-05-17

replacement canopy

"as advertised and arrived quickly "

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Verified
1/5

2020-05-17

Tried to cancel my order

"I ordered 2 canopys on a Sunday. I found an extra canopy and tried to cancel my order two hours later. The site would not let me cancel. I tried calling and a recorded message said what the business hours were. The offices are closed on Sunday so I called Garden Winds the following Monday as soon as they opened up.

The woman I spoke with was very rude to me on the phone. I explained what happened on Sunday. She said there is only a 30 minute window to cancel. She also told me she was working from home and wasn't about to go to the warehouse to look for my one package. I said can't you call the warehouse and cancel my order? She said it was already processed. I find that hard to believe since no one was working on Sunday and I called as soon as they opened on monday.

One of my friends told me to always go through Amazon after I told him about my terrible experience with Garden Winds. I will do that from now on!!!
"

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Verified
5/5

2020-05-17

Great company

"This is the second gazebo top we've ordered from Garden Winds over many years. Our gazebo is more than 10 years old. Great to know we can count on an exceptional company that allows us to keep our high quality gazebo."

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Verified
4/5

2020-05-17

Gazebo Fabric Top

"The item was shipped quickly but not exactly the correct one needed. The 10 X 10 size was correct but the upper tier material was too large for the frame but we made do and it’s installed and useable."

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Verified
5/5

2020-05-17

Quick turnaround

"Ordered easily and received quickly - was disappointed at $15+ for tax and shipping but that’s everywhere right now I guess :("

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Verified
5/5

2020-05-17

Quick delivery

"Product came fast and as expected"

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Verified
5/5

2020-05-17

Canopy replacement cover

"Nice product, easy to assemble, fast arrival."

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