ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2020-04-20

Great help. Thank you.

"Fast response. Thanks for helping ."


Verified
5/5

2020-04-20

Very good.

"Always fast and good quality."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2020-04-20

swing top

"Very very tight, doesn't fit right."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2020-04-20

It was fine,

" I got what I ordered when they said I would get it. No problems. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-04-20

Gazebo Replacement Cover

"We received excellent service. We purchased a house with an existing gazebo and needed to confirm we had identified the correct replacement cover online. We sent pictures of the gazebo and received a very quick response with two options for replacement covers. The cover fit perfectly and looks great! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-04-20

Awning cover

"3rd one we have bought. Nice."


Verified
5/5

2020-04-20

Canopy Covers

"It is great to know that there is a company out there that carries replacement canopy covers. You have saved me a lot money the past few years. I was buying a whole new canopy every time the old one wore out."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2020-04-20

"We watched the videos that explained which size canopy would fit our umbrella. The size that we ordered was correct however the white elastic hooks that are on the inside of the canopy did not even come close to fitting. Not sure if this was a manufacturing error or what the issue was but the quality of those hooks was poor and they did not appropriately fit the umbrella. It was disappointing because the new canopy’s are not inexpensive. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-04-20

Better that the original

"I needed to replace the gazebo cover on my Pinehurst 10x12 gazebo. The original only lasted 2 years so I was hesitant to replace the cover as apposed to buying another all together. Well, I’m glad I did ! The new cover is much sturdier and the color we picked (blue) is awesome. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2020-04-20

returns

"I ordered a cover for my gazebo and before it arrived I discovered the frame was no good so we had to take it down and consequently did not need the cover. When the box came I notified Garden winds of the problem ( I had tried so stop it as soon as I found we wouldn't need it but was told it was shipped) and planned to not accept it. I was told whether I accepted it or send it back I was being charged shipping on the sending and returning. Most companies I have ordered from do not do this on returns and ones that do I do not order again from. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2020-04-20

12 x 12 canopy cover

"Ordered a new canopy cover for our 12 x 12 frame. Was able to find the exact cover needed and fits like a glove. Only issue was the price. Hope it lasts longer than others I have purchased elsewhere "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2020-04-20

Always a good place to buy

"We ordered the gazebo cover!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-04-20

Great product

"Second canopy purchased. First one lasted five years and only had to be replaced after a major Canadian wind storm. Easy ordering and extremely fast delivery. Very happy."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2020-04-20

The shipping was very fast..

"The material used is very thin compared to previous canopies that I have purchased from you in the past. I hope that it lasts through the season. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-04-20

Replacement canopy

"Fit perfect. Easy to install. Arrived quickly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process