ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2019-07-09

Fit perfectly

"Ordering was easy and fast shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2019-07-09

Could use better details

"I needed a canopy that was exactly 10' x 12'. It was advertised as such. The actual Dimension was 10 ft 9 in by 12 ft 7 in. It somewhat fit but it is not a perfect fit."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-07-09

recommand

"It is very beautiful, highly recommand!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-09

The canopy that makes a difference

"Well my swing got tossed into my neighbors yard and the canopy ripped. I ordered this one from you and it fits just perfectly. Thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-07-09

Excellent Service again

"This was my third shopping trip with Garden Winds and as always my order was delivered promptly and correctly. It is a pleasure to do business with a company that delivers great service. "


Verified
5/5

2019-07-08

Gazebo replacement roof and screening

"Very pleased and satisfied with the speed & accuracy of the replacement of roof and screen of my gazebo, the product is very good quality "


Verified
2/5

2019-07-08

Poor quality for replacement

"I just bought a replacement in May and put it up in June . It’s already come down several times and the hooks are poor quality . "

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-08

Bought replacement cushions

"Customer service very helpful and cushions look great! Thank you!"


Verified
5/5

2019-07-08

Pergola Canopy

"Everything was pretty easy and simple, the order arrived in a timely fashion and was as described.
I have ordered several of these canopies in the past only to have them tear up before the year was out. I purchased what was advertised as a more durable product this time and will see if the warranty/guarantee will be honored. I did notice upon putting the new one up that I could see several areas in the stitching that look weak. I am in hopes it holds out this time!

Lee O. Savage
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2019-07-08

Size

"Your company is very good
However, the description says what I bought should fit s 9 ft pergola
It is 7 ft in measure.
It is on its way back
I will try again with a phone rep
Thank you
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-07-08

Great Customer Service

"We sent photos of our gazebo and customer service was able to pinpoint the EXACT replacement canopy for our gazebo. The response by email was very fast, within hours, maybe faster, so that was great. We did not have to wait around for an answer. Shipping was very fast and it arrived in perfect condition. Very happy with Garden Winds and we will purchase again in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-07-08

Ordered and delivered when promised.

"I was able to order the product with no problems and it was delivered exactly when promised. This is the second time using this seller and and completely satisfied."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-07-08

Great Service!

"I texted a picture of my structure and they were able to quickly provide the right size. I ordered it that day. It fits perfectly! I love it!"


Verified
5/5

2019-07-08

Exactly what I wanted

"Internet search for my large deck umbrella showed Garden Winds sold replacement canopies. Fair price, very good quality and an exact fit. Couldn’t be happier!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-07-08

.

"Got what I ordered and it was on time."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process