ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.84/5
Chance of future purchase:
3.87/5
Shipping & packaging:
4.56/5
Customer service:
3.99/5
Return/Replacement policy:
4.01/5

Verified
5/5

2023-05-21

Happy I tried this canopy

"Fast shipping
Good quality
"


Verified
5/5

2023-05-21

Great customer service!

"Very helpful; prompt follow up and shipment."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-05-21

Gazebo Cover Replacement

"Great fit and appears to be well built."


Verified
1/5

2023-05-21

Refused to cancel my order

"I mistakenly ordered the wrong item but canceled within 5 minutes of placing my order. Company refused to shipment costing me over $25 to ship it to me and send it back, not to my message hundreds of dollars **** for no reason. Very unprofessional and poor customer. I even called the next day and was told my package had left warehouse yet but they claimed they couldn’t stop the order I canceled. I’ll be looking for my product elsewhere now. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-05-21

Replacement umbrella cover

"I was unsure what would work as a replacement for the umbrella at first but this replacement fit perfectly. I am very happy with the purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-05-20

Perfect

"We were worried about finding the right replacement, but so happy with what we got. It’s perfect! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-05-20

Excellent

"Very satisfied of the marchandise I had order. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-06-15

Gazebo

"You guys asked me to send a picture of my gazebo and you sent the exact top for it ,it was a perfect fit"


Verified
4/5

2023-05-20

Decent Replacement

"Replaced back in 2018 and now replacing again. Wish the fabric was a little thicker with more color options. But it does the job and 5 years in FL sun is pretty good. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2023-05-20

Charge 2 Times my crédit cars and no refund after 2Weeks

"You send 2 Times the same canopy. I’m always wating for my refund "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-05-20

A+

"Ordered new canopy for swing"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2023-05-20

Great product

"Well made easy to install. Happy the canopy was now available in five colors so we picked green…shipped same day we ordered. Very pleased."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-05-20

Fits perfect

"I ordered this from Canada and it was at my house in 4 days. Super impressed. The customer service person had me send a picture and advised that this was the correct canopy and they were spot on. Price wise, with the exchange, we decided we could only afford the canopy and not the net but it’s still awesome. We were able to put it on in less than half an hour too, easier than the original canopy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-05-20

Great Job Garden Winds

"We bought a 10x12 Asteroutdoor Gazebo from Amazon in 2020. We didn't keep the model # or any other information on it so when it was time to replace the canopy it was impossible to find one that worked. The gazebo itself was no longer available and the company Asteroutdoor didn't sell replacements for the gazebo we had. We ordered 2 different canopies from other companies and had to returned both of them. Garden Winds was able to suggest one that worked great for us! Great customer service and fast delivery!
Couldn't be happier. The canopy itself has held up well in this crazy stormy/hot/cold weather.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-05-19

Great canopy

"Good quality, fast shipment excellent service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process