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Product & services pricing
3.64/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2018-12-05

I needed a new cover for an old gazebo but didn't hold out much hope of finding it.

"I tracked down something similar, went to the website. They told me to send a photo of the gazebo. I texted it and got an immediate reply. They had exactly what I needed. I ordered it and received it in less than a week. This was an amazing shopping experience and the product was very reasonably priced. I couldn't be happi8er."

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Verified
4/5

2018-12-04

First Timer - Quite Happy, so far.

"As soon as we purchased our new gazebo from Rona in Canada, we started sourcing replacement canopies because we keep these things for quite awhile, and we knew that we could likely get only 5-years service from the OEM canopy.
Although the option of a canopy PLUS curtains was no longer available, we ordered the RipStop canopy alone. The order was delivered from CA in three days. We are also VERY pleased to find your website and cross-border delivery services.
I would have given you a FIFTH star, except we will not know IF the product fits for at least three years.
"


Verified
5/5

2018-12-04

Wonderful Replacement canopy!

"This canopy fit perfectly. We were grateful for the assistance your customer service department gave us so we could identify the correct replacement piece. It looks great and is a better quality material than what was on it. Thank you."


Verified
5/5

2018-12-03

replacement for grill canopy

"If cane quickly and will order other products I am very satisfied with both service and products "

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Verified
5/5

2018-12-03

Replacement gazebo top

"Ordered and received package next day !!!! "


Verified
5/5

2018-12-02

Quality support

" I did not know what product I needed. The staff recommended a product and it was perfect. It was delivered quickly and fit quite well. I am very very pleased with the quality, the speed, and the support I received. "


Verified
5/5

2018-12-02

On time delivering

"Good experience. We will buy again in the future "


Verified
5/5

2018-12-01

Speedy fast and just as described

"Speedy fast and just as described "


Verified
1/5

2018-11-30

No correspondence

"Ordered a replacement canopy for a gazebo that showed “in stock”. Never received an order confirmation. Product was actually out of stock yet they still charged my credit card. 3 weeks passed and called to inquire about the order status and was informed that it never shipped. Garden Winds stated they refunded the sale price back to my account but could not provide a transaction # or proof. Bank never received the refund. Now it’s a “disputed” sale. Horrible customer service. I will never deal with this company again."


Verified
5/5

2018-11-30

Super easy to order!

"Easy to order and delivered very quickly"


Verified
5/5

2018-11-30

Patio cover replacement

"The item I ordered was correctly described, and arrived within the stated ship window. However, there were no instructions with the replacement cover, so I struggled to figure out how to complete the replacement. Several missteps later, I got it done, and was pretty happy with the result. I hope the new cover last longer than the original."

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Verified
5/5

2018-11-30

Patio umbrella cover

"Quick delivery, quality material "


Verified
5/5

2018-11-29

Prompt response and delivery appreciated. Glad your quality equipoment is still avalable.

"Prompt response and delivery appreciated. Glad your quality equipoment is still avalable."

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Verified
1/5

2018-11-29

Horrible company. Poor service.

"Never get my product. Customer service is horrible. Never recomend this company. Wasting time and big money"

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Verified
5/5

2018-11-28

"quick and reliable service"