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Product & services pricing
3.64/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2018-09-05

Helpful

"Thank you for all your help, the canopy fits. Very happy with the results."


Verified
3/5

2018-09-05

Canopy cover

"The item was as is. It has all ready torn where it ties. Is a bit high in price for what you get. The plus is that the color was good and it fit on the frame. "


Verified
5/5

2018-09-04

Excellent Service

"So helpful in finding the right replacement canopy for my very old swing . Thank you"


Verified
5/5

2018-09-04

promt and informed

"Our order was filled promptly and we could Tracy our order."


Verified
5/5

2018-09-04

Great staff support

" The company did a great job helping me find the right replacement canopy for my pergola. "


Verified
4/5

2018-09-03

PergCover

"Service was excellent. Item was a little lighter in color than I would have chosen but the quality is better than I expected."


Verified
5/5

2018-09-03

Great fit

"Fit like the original but better materials"


Verified
5/5

2018-09-02

Gazebo Cover Replacement

"They had the exact item I needed even though the frame is several years old. They also had a good, better, best option for my cover. Check out was simple and the cover arrived a day earlier than promised. The product was good quality and well made. I will do business with them again."


Verified
5/5

2018-09-02

Fits perfectly.

"Easy ordering. Delivered when said. Tracking notices were very helpful. Fit’s like a glove. Would buy again. "


Verified
5/5

2018-09-02

HAPPY CUSTOMER

"Easy to use friendly fast service
Thanks sgain....
"


Verified
3/5

2018-09-02

backorder

"Happy to find site, cushion backordered and arm cushions not available till 2019"


Verified
5/5

2018-09-01

Excellent Service

"Garden Winds is a great company and their products are exactly as you order."


Verified
1/5

2018-09-01

Took too long to receive my order

" I made my original order in May 2018 I received in September 2018"


Verified
5/5

2018-08-31

Great

"Fast, great product, good price"

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Verified
1/5

2018-08-31

Fraudulent Claims

"Ordered replacement covers for my pergola and grill. Both were too small but I could live with the one for the pergola. The grill canopy was approximately 1/2 inch too small. Called about a replacement, went through hell before speaking with someone who accommodated me with one that supposedly was 1/2 inch bigger than the one I needed, which was out of stock. I ordered it to be delivered next day as I needed it for the party I am giving this Labor Day weekend. First they said it was too late to be shipped next day, then put me on hold, came back and said it could be shipped out that evening next day after all. The cost of the item was $69.99 and the Next Day Air was $67.09. I received an email confirmation stating that it would arrive the next day by 10:30 am. At 6:30 pm the day of the supposed delivery, I called UPS to find out why I hadn't received it and was informed that the company had not delivered it to them as yet. They recommended I speak with the seller. Called Garden Winds and got the run around. They simply said I would be getting it next day, meaning tomorrow. "How," I asked, "Since UPS doesn't have it yet and it is later than when I ordered it" the day before. Angela insisted that it would be shipped and I would get it tomorrow. I asked for some kind of compensation since I didn't get it when the email they sent promised I would and they continued to do double talk. After quite a while of back and forth with me getting increasingly upset, I ended the call by saying that I would report this to the FCC (meant FTC) as a case of fraud. I certainly hope they will refund my money for the first one that was too small that is being returned. They charge $10 for returns. Not sure what will happen since I am writing this bad review and intend to report them to every agency responsible for oversight."

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Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process