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Product & services pricing
3.64/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
3/5

2018-08-08

Why send a photo?

"You state on website to send a photo. I did and was told that you didn’t know what the product was either! Pointless. I ordered what I hope is the correct replacement. Don’t have it yet, don’t know when it might be shipped, but you wanted a review. "


Verified
5/5

2018-08-08

"Excellent and helpful! Thanks."

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Verified
3/5

2018-08-08

They do not offer full refund.

"I called to cancel an order about an hour after placing it and was told that I can no longer cancel and that any refund will not include shipping charges."

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Verified
4/5

2018-08-07

Replacement canopy for swing

"Replacement canopy was a perfect fit for our swing."


Verified
2/5

2018-08-07

Replacement cover

"I purchased a replacement cover for my target product. Not impressed how quick it faded. I have purchased canopies previously through garden winds and was happy. However this purchase was not the same quality. I don't think I buy in the future"


Verified
5/5

2018-08-07

Great customer service!!!

"Easy ordering. Customer service was fantastic."

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Verified
5/5

2018-08-07

Great experience

"Helpful customer service and quick delivery"

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Verified
5/5

2018-08-07

Excellent Site and Service

"The site had my exact replacement canopy, and shipped virtually the same day. It fit perfectly, and it actually appears more durable than the original. Very satisfied, and will definitely recommend this site."


Verified
5/5

2018-08-07

new gazebo cover ...

"Everything went well .. love my new replacement cover .. thank you . "


Verified
5/5

2018-08-06

Great buy

"New fabric for the out of production canopy frame was a perfect fit and appears to be a better product that the original. Time will tell"


Verified
2/5

2018-08-06

P

"Installed the sling and after 2 weeks one of the buckles broke that holds the sling together. I only used the swing about 6 times and already it has a problem."


Verified
2/5

2018-08-06

Long back order

"I ordered a replacement canopy for my BBQ gazebo May 2018. I hadn't received or heard anything so I contacted them. I was told that it would not be available until August 31. Right at the end of the summer. There is no need to wait this long. ill just buy something else to replace it. Customer service responded quick but if I knew that it would've taken this long I would've replaced the whole gazebo."


Verified
5/5

2018-08-06

Hampton Bay Pergola Canopy

"Canopy replacement fit well. I hope it lasts longer than the original as I see my original Hampton Bay pergola has been discontinued."


Verified
5/5

2018-08-06

Great product, seems to be of good quality.

"Product as advertised, was a little tight fitting but made of quality material. Only time will tell on quality!"

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Verified
5/5

2018-08-06

Awesome service

"Amazing. Texted a pic of my frame and within 5 min I had a recommendation for a cover which was with me in days - phenomenal service 5A*"