ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2018-05-16

Awning cover

"Excellent, very friendly and efficient service.

Thank you.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-05-16

Happy w purchase

"Website had much info making the purchase easy..canopy fits perfectly"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-05-16

Great product and great customer service

"The replacement cover was an excellent fit and interaction with customer service was great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2018-05-16

Replacement gazebo cover

"Called to order (as in past) waited for a very long time only to be abruptly told to go on the Canadian site and order online. Product came as ordered."


Verified
5/5

2018-05-16

Fits perfectly

"The order was easy, arrived on time. Very easy to install the replacement pergola shade. Happy w the purchase.
thank you.
G H
"


Verified
5/5

2018-05-16

Awesome

"Love the item and quality"


Verified
5/5

2015-05-26

Very satisfied...

"Very fast service... Received the item in less than 48 hours... Thank you."


Verified
5/5

2018-05-16

Swing conopy

"Ordered a replacement canopy for our swing
Fit perfectly
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
3/5

2018-05-16

Gazebo topper

"Every year I order one and every year they are different, this year it was a little to big(not fitting as tight as the last 4) and there are no holes for the spear points that is to hold the top secure. Less velcro to secure the underside of the topper."


Verified
5/5

2018-05-16

the new canopy

"The new canopy is up and looks really nice I like the new material it will last so much longer then the other rip material that only lasted 3 months."


Verified
4/5

2018-05-16

Canadians Outdoors

"From the time we ordered our Sutton canopy to the time we received the order was great service. We installed the canopy on May 14/2018. We installed the original Sutton canopy with the frame in May 2013 so we used the original canopy 4 years. The original set from Canadian Tire in Canada was 159.95 +tax in Canadian dollars. We were disappointed with 2 things with this purchase the price in American dollars and that we could not purchase the replacement canopy from Canadian Tire in Canada. The canopy looks a little different than the original and it seems to hold water between the braces but if it lasts as long as the original that would be a plus. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2018-05-16

Service received

"Individual I corresponded with via email was very knowledgeable and helpful."


Verified
4/5

2018-05-16

canopy

"This item was not exactly right. I thought it was the whole replacement canopy including the frame. I should have known given the price that it was not. When we received the canopy, we were a bit surprised. When we replaced it in the past, we ordered the whole canopy including the frame. We were given no instructions so through trial and error we made it. It seems to be a nice canopy, just not what I thought I ordered. My fault I guess."


Verified
5/5

2018-05-16

Great replacement top

"Top is excellent material. Much better than original. Top fit perfectly Warning about size differences helped us make sure we had correct top"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2018-05-16

Canopy

"We had purchased a canopy a couple of years ago and when we received it was not ready to replace it as we were doing work in the back yard so last year we did replace it and looked wonderful but this spring when we started our yard work the seams in many areas had come apart which we were not happy about we don't have that kind of money to throw away but we believe in giving a second chance to everyone "