"This is the third time I've had to replace the canopy. They are poorly made but I don't have a choice. I can't find it anywhere else. The size is not exact and they make it about an inch or two too small. This one is extremely difficult to put on and we haven't been able to get it on the last corner. Trying to figure out how to fix it."

"Delivered exact product we needed."

"Easy to order , came really fast!
Just what we needed perfect color. "

"Good quality at a great price"

"Easy to find what you need, fast shipping, great quality product . Fit's well looks great."

"I was extremely satisfied with the promptness in the delivery of the canvas for my gazebo. I will use them again with future items I may need."

"Was told the canopy would be available at the end April so I ordered. Now being told it won’t be available until the end of June. "

"Just put our new Gazebo top on - perfect fit. It is easy to install and light weightI wish they were available in black - not just tan or green. I love all my colors to match or at least go with my scheme. But the product is what we need, fast service, easy to purchase and the price is good. It is our second one from Garden Winds. Thank you."

"No complaints with this company. They always are very helpful with solutions to my issues. And resolve very quickly."

"Alway happy with the quality of Garden winds products I have purchased."

"Item arrived before expected date. Quality of the canopy is much lighter than original. Instructions suggest you need to add more grommet holes to prevent sagging. If they are needed why are they not factory installed? I will be surprised if this canopy lasts a fraction of the time that the original did. "

"Excellent customer service and response time"

"Today I had the worst customer service experience ever when I called Garden Winds about a order that I placed a few weeks ago.

As background, on April 14th I ordered a gazebo cover (1 x 12 x 10 Roof Style Gaz Replacement Canopy - RIPLOCK 350 (CNYY-HDLCM819B-RS). This was the same exact cover that I ordered from Garden Winds in 2013--that fit perfectly--for 5 years. It was destroyed during a terrible wind storm in January.

When I placed the order on April 14th, I requested 3 day shipping so I could have it in time for a function we were having. I received the product on April 19th. When my husband began installing the gazebo it was quickly realized that the cover did not fit. The cover that was sent to me was a 10x10--not he 12x10 that was ordered.

I returned the cover the next day for a refund. I received an email on May 2nd that my account was credited with the cost of the gazebo minus $10 shipping return fee. I called customer service on May 3rd to ask why the $10 was deducted when it was not my fault--the product that was sent was incorrect. I explained that I ordered the exact same product that I ordered in 2013, which again--FIT PERFECTLY! The customer service rep asked me to text a picture of my frame so that they could see the size of the gazebo and that after receiving the pictures they could refund the $10 along with the $32.25 for the 3 day shipping.

Back to today. I called customer service to find out the status of my refund. The first person I talked to said that they needed to speak to their supervisor and they would get back to me. They called me back, but I missed the call, so I returned the call. The person who I spoke to said that she was reading the notes in my account and that they could not issue a refund of shipping fees because I had ordered the incorrect cover for my gazebo. I explained that I ordered the EXACT same cover that I ordered in 2013, which again--FIT PERFECTLY! She said that based on the photos that I sent it the cover that was purchased in 2013 should not have fit because it was the incorrect replacement for my gazebo. My argument was if the order that I placed in 2013 was incorrect and didn't fit my gazebo, WHY WOULD I EVER PURCHASE IT AGAIN?? To me this is common sense. But, she wouldn't budge. She repeated herself again that the cover was incorrect based on the pictures and that it should have never fit my gazebo when I ordered it in 2013.

I requested to speak to her supervisor, whom repeated exactly what the previous customer service rep told me, which again was nonsense.

I requested to speak to the supervisor's supervisor. She repeated the same statements, but said that she could refund the $10, but not the $32.25 I spent on the 3 day shipping.

I ended the call by informing them that I will NEVER purchase another item from this company. This is the worst customer service I have ever experienced. Your telling me that I ordered the incorrect gazebo cover, which fit my gazebo perfectly for 5 years, instead of admitting that they sent me the incorrect size.

Garden Winds, I hope you enjoy the $32.25. I will make it my mission to tell anyone that listens to me how deceitful your company is. I hate to feel that I have been taken advantage of, and in this case, I believe that is exactly what happened!"

"A new cover for our porch swing. Instruction tell you to add grommets to help it not stretch in the rain. They should be preinstalled if they are needed."

"Excellent service very fast shipping good quality on products"