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Product & services pricing
3.74/5
Chance of future purchase:
3.82/5
Shipping & packaging:
4.51/5
Customer service:
4.02/5
Return/Replacement policy:
3.89/5

Verified
1/5

2017-05-04

Very disappointed customer

"To make sure I get the correct size cushion and canopy I’ve sent pictures to GW as they requested. When I received the merchandise nothing fit and I had to send the cushion back, bc it was much too small and lousy craftsmanship. The canopy I modified and kept, but is looking awful since it is too small also! The return shipping cost I had to pay were $114.00 and outrageous! I can’t recommend GW and will never order from them again!"

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Pricing of products and services

Verified
5/5

2018-05-02

Thanks

"It got here faster than estimated and it fits perfectly. Thanks "

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Overall product shipping and delivery process

Verified
5/5

2018-05-02

excellent

"The cushion is as described and looks well made! It also arrived quickly! "


Verified
2/5

2018-05-01

Canopy replacement sears lighted gazebo

"Replacement canopy arrived quickly!
Original canopy that came with gazebo purchase was very thin and weak design and replaced due to defects!
I purchased additional canopy rip lock model and grommet fell out of the small top canopy during set up!
Not a good sign! We’ll see how this one holds up!
"

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Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2018-05-01

Replace cushions

"Fine. Quality Lil lacking"


Verified
1/5

2018-05-01

Doesn't Fit

"I have a 10x10 Jacklyn Smith gazebo. The description said it would fit . This is way too big. Spent a Lot of money not happy."


Verified
5/5

2018-05-01

Gazebo roof

"After three years we finally had to replace our gazebo cover. Cost versus enjoyment-there’s no comparison. We have a pond on our property and can sit outside all hours of the day. Thanks for making it possible!"


Verified
5/5

2018-05-01

Excellent

"Looks better than the original one that came with the swing. Shipped fast. Fit perfect. Couldn't be more pleased. "


Verified
5/5

2018-05-01

Great company

"I've made several purchases over the years and have always been satisfied with their products. Delivery is on time and the price is reasonable. On one occasion they shipped the wrong product and when I contacted customer service they sent the proper item immediately. Highly recommend."


Verified
5/5

2018-05-01

great customer service

"Placed order error when I called they helped to figure out the correct measurements, have not received it but when I call they immediately can tell me were order is.."


Verified
5/5

2018-05-01

Southhampton

"Wow all i had to do is snap a pic and text it.... within 2 minutes they sent me the link with the midel number great service!!"


Verified
5/5

2018-05-01

Super fast shipping

"Really fast and accurate delivery"


Verified
5/5

2018-05-01

Worried

"although the ordering was very straight forward I have not heard from Garden Winds whether or not they are going to fulfill my order . Hopefully all goes well "


Verified
5/5

2018-05-01

Great product

"Love this product. Easy to install just what we needed. "


Verified
5/5

2018-05-01

Quality gazebo.

"I decided what I needed from a well thought out website, filled out the order form , and within a few days I had my gazebo. good customer service. thank you."