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Product & services pricing
3.70/5
Chance of future purchase:
3.80/5
Shipping & packaging:
4.51/5
Customer service:
4.00/5
Return/Replacement policy:
3.89/5

Verified
5/5

2018-04-12

Winner!!

"I did not expect my purchase to be shipped so quickly. I was very happy"


Verified
5/5

2018-04-11

Canopy cover

"Experience was very satisfactory. Cover came on time, in new condition and fit perfectly. Very well satisfied."


Verified
5/5

2018-04-11

Revamped my swing

"So glad that I found Garden Winds. Got my new swing seat in just a few days."

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Verified
5/5

2018-04-11

Great service

"Product arrived quickly and fit my existing canopy frame just like the original canopy. I'll definitely be ordering again next time I need a replacement piece for my patio tent."

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Verified
5/5

2018-04-11

Replace gazebo canopy

"Took time to find canap to replace old one. Awesome experience "


Verified
1/5

2018-04-11

product is on back order for quite awhile

"I am still waiting to be notified that it has been shipped."


Verified
5/5

2018-04-11

Very User Friendly

"The site was very user friendly
"


Verified
4/5

2018-04-11

"Canopy arrived promptly and I am pleased with the quality. However it does not fit my frame and I need to return. I have enclosed a photo of the frame and hope that you have the proper canopy in stock.
Doug Rowan
"


Verified
2/5

2018-04-11

waiting

"I have been waiting for 2 months and have not received product yet."


Verified
5/5

2018-04-11

Excellent

"Good communications, quick shipping, the perfect size and fits nicely."

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Verified
5/5

2018-04-11

5 start

"Fits well and looks great now if Spring would come and stay so I can enjoy being outside. Quality and durability is seen in material. Money well spent. Arrived quickly and shipping details was an added PLUS. Thank you for providing a beautiful canopy for continued peace at my staycation home."


Verified
1/5

2018-04-11

NO customer service but what choice did I have?

"No response to "Contact Us" messages - three messages sent with no response at all. Canopy did NOT fit the gazebo as advertised. Many little holes in the seams. And two pockets ripped on initial install. The only reason I chose to keep the canopies is because there is literally NO where else to purchase it. One return is pending now. I wonder how long the refund will take???"


Verified
5/5

2018-04-11

A perfect fit and great service!

"I recently found myself in need of a replacement canopy for my Home Depot gazebo. I had previously bought a replacement canopy from Home Depot (Hampton Bay brand) but it was not reinforced and didn't last very long. I not only asked around, but searched on the Internet as well and it soon became apparent that Garden Winds was the place to go. I found exactly what I needed almost immediately and found that it was even available in 6 different colors and it was on sale when I ordered it! Shipping (via UPS) was reasonable and FAST! I installed the canopy the day it arrived and I was VERY pleased with the quality and look and it fit PERFECTLY! I would recommend Garden Winds to anyone in need of a replacement canopy. Don't think twice about it. You won't be disappointed."

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Verified
2/5

2018-04-11

Shipping fees non refundable on exchanges

"Product is acceptable, it is not easy to get the correct size... I ordered to small. The company does not refund period... but I needed an exchange anyway.
They do not refund any of the shipping cost, and charge for their return label . Customer service was marginal, and I will most likely not buy from them again.
"

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Verified
5/5

2018-04-11

Incredible service

"I had ordered a replacement canopy cover, and within 24 hours of me ordering , it was sitting on my doorstep.
The online ordering was easy and offered choices that I was unaware were available, cost was reasonable. I live just outside Edmonton Alberta Canada, and shipping warehouse is in California. I was able to track every step of the shipping, and couldn't believe it when it showed up on my doorstep a mere 24 hours later.
Very impressive
"