"Fit well, more padding than original"
"I purchased my outdoor loveseat with two chairs about 6yrs ago. By texting a photo of the set the set was identified with the model number. I was able to purchase the appropriate replacement cushions"
"Paid for 2 day shipping, got it late on the 5th day
Does not tell you if ordered after 1pm does not ship that day.
Can buy whole canopy for the cost of two replacement parts.
Customer support use less
"
"This purchase was to replace identical unit purchased last year. Last years unit ripped while being removed for winter storage. I hope this latest purchase lasts more than one season!"
"excellent service, excellent product, excellent price."
"I ordered a replacement cover for a canopy we've had for several years. This was actually a repeat order, as I had to replace the cover a few years back, so it should have been simple, right? Not so fast, my friend!
The canopy arrived, I removed the old one, and began installing the new one when I realized it was not the correct cover. I contacted Garden Winds customer service, explained the issue, and was asked to take pictures of the box and the label on the cover itself and text them, which I did. They confirmed that it was, indeed, the wrong part (their error).
I was told that as soon as I returned the incorrect part, they would send the correct one, but not until they had shipment tracking info. When asked if they could at least overnight the correct one, since I had already removed the old damaged cover, they said "only if you want to pay $35 for overnight. We only ship ground." It was 3 days later before they finally shipped the correct part. I was forced to wait an additional TEN days when it was clearly their fault. Also, the return shipment from me arrived in 4 days, while the replacement cover is still "in transit", due to arrive in EIGHT days. Very disappointing, especially as a repeat customer I would have thought they would make a little more effort to correct THEIR error."
"Placed order for replacement gazebo cover. Order shipped next morning and I received it the following day. I have been using this site for about 10 years now and they never disappoint. "
"They had my previous order on file and were able to reorder my gazebo roof quickly. "
"I'm still waiting for my order "
"this is my second time buying from them. Their canopy cover is very durable"
"I have spent a small fortune on outside living stuff. When I discovered Garden Winds could provide me with a new canopy I was elated. Several years later and several purchases later, I love these guys...
I had to repaint my pergolas because Garden Winds has the replacement covers for them. I just gave one of them away and purchased another cover for it. My daughter loves the pergola and does not even know about the new cover I bought.
Super fast service, great web site and so easy to order from. Did I say that "I love you guys"!!!"
"We had purchased a cover for our barzebo from Amazon last fall, intending to install it this spring just before we sold our house. Unfortunately we found the cover didn't work and had only a week to go to find the right one. I Googled "barzebo cover" (which I should have done the first time) and found Garden Winds. It was then I remembered that I had purchased a previous cover from them some years ago. I contacted them by email and asked how long it would take to get the cover and they replied almost immediately that it could arrive in several business days if I ordered it that afternoon. To be sure it arrived on time I paid for "overnight shipping", expecting it to get here in a day or so. We were very surprised when the UPS truck drove up at 9AM the next morning. We had the cover installed that afternoon and looks great. The customer service folks are very friendly and and helpful and we have nothing but raves for them. Thanks, Garden Winds!"
"Great service but on back order?"
"It came on time, but I was replacing an old cover I got at Garden Winds. I decided to get the thicker, more expensive version, and it doesn't seem to be any better than the last one. Maybe that is just declining manufacturing in general."
"Thanks for such fast delivery!
It is for our cottage sun shelter. Haven’t gone nirth yet to try it!"