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Product & services pricing
3.70/5
Chance of future purchase:
3.80/5
Shipping & packaging:
4.51/5
Customer service:
4.00/5
Return/Replacement policy:
3.89/5

Verified
5/5

2018-03-22

Absolutely fantastic customer service!

"We had purchased a cover for our barzebo from Amazon last fall, intending to install it this spring just before we sold our house. Unfortunately we found the cover didn't work and had only a week to go to find the right one. I Googled "barzebo cover" (which I should have done the first time) and found Garden Winds. It was then I remembered that I had purchased a previous cover from them some years ago. I contacted them by email and asked how long it would take to get the cover and they replied almost immediately that it could arrive in several business days if I ordered it that afternoon. To be sure it arrived on time I paid for "overnight shipping", expecting it to get here in a day or so. We were very surprised when the UPS truck drove up at 9AM the next morning. We had the cover installed that afternoon and looks great. The customer service folks are very friendly and and helpful and we have nothing but raves for them. Thanks, Garden Winds!"


Verified
5/5

2018-03-18

Great service and help

"Great service but on back order?"

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Verified
4/5

2018-03-22

Not that thick looking

"It came on time, but I was replacing an old cover I got at Garden Winds. I decided to get the thicker, more expensive version, and it doesn't seem to be any better than the last one. Maybe that is just declining manufacturing in general."


Verified
5/5

2018-03-22

Excellent Service

"Thanks for such fast delivery!
It is for our cottage sun shelter. Haven’t gone nirth yet to try it!
"

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Verified
5/5

2018-03-22

Top selection!

"We have a screen house that my husband bought me for my birthday about 6 years ago. This is the only place that I have been able to find replacement screens and canapés! They were great about a free replacement when we had one that ripped bad. I love me screen house and I love your company!"

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Verified
5/5

2018-03-22

2 seater swing canopy

"I needed to replace my old swing canopy so ordered one from Garden Winds. I got it very quickly, as it was shipped out the same day."


Verified
5/5

2018-03-22

Better than the original!

"We were somewhat hesitant about ordering a replacement canopy for our swing but finally decided if it didn't fit well, we'd just send it back. Well....it came as promised and when we put it on the frame, it actually fit better than the one that came with the swing! We are thrilled! Highly recommend Garden Winds!"


Verified
5/5

2018-03-22

Wonderful

"Very good service speedy communication my issue was solved really quick thank you keep up the good work "

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Verified
5/5

2018-03-22

Garden Winds replacement canopy

"Garden Winds is great to do business with! They are professionals and courteous! I enjoy doing business with them! "


Verified
5/5

2018-03-22

Replacement canopy

"Excellent service with response to questions about delivery in Canada. Very prompt delivery. Product looks as promised. Have to wait a month or so to try it out. Can't wait. "

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Verified
5/5

2018-03-21

Great product

"Excellent shipping , enjoyed the covers ."


Verified
5/5

2018-03-21

Happy

"All good Customer service wonderful"


Verified
3/5

2018-03-21

Replacement Swing Cushions

"First we thought that the seat cushion included the arm rest cushion. Once we received the seat cushion and learned that the arm rests were not included we had to place a separate order for the arm rest cushions. Then we found that the arm rest cushion attached to the swing differently from the originals and the fit was rather tight. I would have been much more satisfied if the cushions attached the same as the originals. And now this survey will not allow we to submit it."


Verified
5/5

2018-03-21

Canopy replacement

"The canopy replacement I purchased was excellent. I'm so happy that I found your website."

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Verified
5/5

2018-03-21

Fast service

"Received my cushions promptly and notifications from company about shipping and arrival were spot on. Service was fast. "