"Service was quick with an easy to use web site. I was pleased with quality of my new cover.
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"Easy to find what I wanted easy to order"
"After searching for replacement cushions, I came across Garden Winds. What a find....great product and fast service! Can't wait until summer!"
"I love Garden winds! We're on our 2nd set of replacement cushions and they are top notch. It is like getting a new furniture set all over again!"
"Quick shipping and quality item at good price!"
"I ordered a replacement umbrella for an existing umbrella we purchased at Lowes. It was a little tight when we put it on and was not like the original we had taken off. The elastic that was to attach itself to the top was too short. Overall, we are pleased with our purchase."
"Had the exact cover for my swing at a fair price and shipped it fast. I have purchased from them before and will again."
"Arrived 3 days early. Fits perfect. Great quality and buying experience. "
"Found item needed. Ordered and it was here within three days. Great service!"
"Knowledgeable staff. Very helpful. "
" So happy to find a replacement cover for my old 12’ gazebo frame with prompt delivery to my door. "
"Quick and easy ordering. Product looks great. "
" I was very satisfied with the promptness with the order. Received it within 2 weeks after ordering. Good job!!!!"
"I accidentally ordered two canopies on a Friday with overnight shipping. I meant to order one canopy, not two canopies. I attempted to cancel my order, but did not have the option in my account profile. I emailed Garden Winds that same night and explained what happened. I called Garden Winds the following morning at 6:45 am and spoke with Jocelyn, and explained what happened. I asked Jocelyn to cancel one of the canopies. Jocelyn said she could not cancel one the canopies, but would provide a free UPS shipping label to return the extra canopy. I asked why she could not just cancel the entire order and allow me to order one new canopy. Jocelyn said that was not possible because the canopies were already on a pallet waiting to be shipped on Tuesday, because UPS did not pick up on Saturdays and Monday was Presidents Day. I then told Jocelyn that I didn’t want to pay for overnight shipping ($63), if I wasn’t going to receive the canopy overnight. Jocelyn said that the “processor” was the only person that could make that change, but she wasn’t in that day. Jocelyn said the processor would be in the following day. I asked Jocelyn if she was sure the processor would be in on a Sunday. Jocelyn assured me that the processor would be in the following day and could change the shipping from overnight to a less expensive option. I called the following day, and was told the shipping could not be changed because the canopies were on a pallet. I asked the rep why someone could not take canopy off the pallet, but did not receive a straight answer. I received my canopies and free return shipping label inside the same box as my canopies that following Wednesday. Now, why was someone able to put a free shipping label in my box, but unable to remove one of the canopies and change my shipping label? I’ll tell you why. The people that answered the phone were either lazy, bad liars, or a combination of both. "
"Received my replacement canopy very quickly. Unfortunately, I ordered the wrong one. Fortunately, the item came with a return label ($10 deduction for shipping) and my return was processed expediently. Garden Winds even emailed me to say they had processed my refund. I re-ordered the correct canopy and it fits perfect. This is the second replacement canopy I have ordered from Garden Winds in the past 4 years as I leave it out year-round (which is not recommended). Garden Winds makes a great product and their customer service is top-notch!"