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Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2018-02-27

Overall delivery was relatively fast and product description matches our need

"We were pleased when we found our Gazebo cover so reasonable at Garden Winds. The only thing that seemed strange was the option to save 30% on a second top on the first ever purchase from Garden Winds IF we bought 2. I would have loved this option, but not on my initial purchase from a company I had never bought from before.

Since I could not fit test my canopy any longer (several of my support arms were destroyed due to the snow collapsing the roof of the gazebo) I didn't want to invest in two and potentially hold the bag on 2 non-fitting tops. The cost and the information matches, but I can't test fit it right away, so it leaves a new customer wondering why buy 2 on the initial purchase.

I hope they keep the policy, because all gazebos eventually need replacement tops, and I would love to have a few years worth in stock. The look of the original equipment top was average to poor after one season, I am feeling if I get 2 years out of every top, I will be lucky. I believe the gazebo is strong enough to last at least 10 years. so I wouldn't mind stocking a few.

All the rest of my transaction went very well, and I should have the gazebo back in action in another month to test fit the top.

I would buy again, based upon my experience thus far.
"

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Verified
5/5

2018-02-27

prompt shipping

"product was better than the original"


Verified
3/5

2018-02-27

they generally look like the originals...

"The fabric weight is less than the original cushions
The original cushions had buttons, while these did not come with buttons. We replaced only one chair cushions, so now we have one set with and one set without cushions buttons... :(
"


Verified
5/5

2018-02-27

fast and efficient service

"Was very happy to be able to replace the canopy on my discontinued gazebo. I had to pay US dollars but did not have to pay shipping. I also was expecting to have to wait a while for delivery but received it the same week I ordered it. Also I ordered late at night well after hours and was astounded to find out it was packaged and shipped that same night! "

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Verified
5/5

2018-02-27

Fine Service for awning purchase.

"Nothing to tell, simple transaction, already second survey."


Verified
5/5

2018-02-26

Happy

"Everything is fine happy customer "


Verified
5/5

2018-02-26

Very nice

"Looks brand new again . Love it"


Verified
5/5

2018-02-26

Love them!

"My go to for replacement every two to three years. Fits our gazebo perfectly. One year we order a red one, beautiful but it faded quickly sitting in the sun all day. They sent me a beige replacement no questions and said just toss the faded one. Excellent customer service. "


Verified
5/5

2018-02-26

Replacement canopy - AAA+++

"Great help via text. Timely shipping. Nice product!"

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Verified
5/5

2018-02-25

As advertised

"Great product, arrived before estimated arrival date, and is significantly stronger than original canopy that came with gazebo. Highly recommended replacement canopy and Garden Winds will be my next go to website for like products. Thank you GW!!!"

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Verified
5/5

2018-02-25

Well made and comfortable.

"Hard to say long term but it looks like it is well done. "


Verified
5/5

2018-02-24

Pergola Replacement

"Very helpful staff, actually responded to a picture I sent!"


Verified
5/5

2018-02-24

Great product for the price.

"Excellent, for price and product."

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Verified
5/5

2018-02-24

Cup

"Wonderful cup. Bought 2. One for a friend. Couldn't be more pleased.."


Verified
5/5

2018-02-24

Excellente

"Customer service rep was very helpful and knowledgable about the specific product that I was inquiring about........Thank you....OH and I bought the product.....LOL"

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