"Product was at a fair price but delivery was to lengthy . Part was needed in a timely manner. So next time I order this would be taken in to my decision "
"The part I ordered was delivered right away. They always get parts out fast. I'm always very satisfied with Gatecrafters."
"Gate was delivered quickly with no problems."
"They new what they where talking about."
"Representative lost my order the first time"
"Great help. The girl walked to the warehouse and hand delivered my product to shipping."
"Great service from people on the phone."
"Fast deliver. Great Phone support."
"Product works as advertised. quick response, adn delivery"
"Great service as always! When I have ever need a part they always have it in stock and ship right away."
"Calling the hinge a "ball bearing" hinge is a bit much but the grease fittings are appreciated. Thanks for making hinge plates for round posts (I already had 4" steel pipes in concrete before my wife told me she want a different gate option).
I would prefer to have the 3" board mounting bars welded to the back face of the square tube so that I don't have to bevel the wooden board ends to clear the welds.
In my case (maybe mine only) I would prefer to have the 5/8 holes pre-drilled in the tubing.
Wire rope thimbles for the brace cables would be nice too."
"we ordered two LA400 gate openers. we installed one and are impressed with it's performance. The second needs battery to be solar charged. We learned we cannot simply add solar panels but must buy LA412.
We bought LA412 and will return the unused LA400. Your customer service Judy has been of great help advising us on return including finding least expensive shipping to send it back
we are grateful and you are fortunate to have her on the front line treat her well or I will offer her employment in california... "
"After several attempts to make one of my transmitters work it was suggested that I purchase a new one. I did and it arrived immediately. At this point I emailed back to ask how to set the transmitter so that the code would match the existing working one. It is useless otherwise.
Admittedly, this is not my area of expertise and I need some basic explanations, but no one responded to my email. So I am stuck with one working transmitter, one that has only been in use 6 months and is apparently broken, and a new one that I do not know how to program in.
Obviously a little unhappy.
Update- Gatecrafters has immediately found my missed email- sent me great instructions and hopefully now all is well. Great to know they are willing to go back and take care of issues. I can now totally recommend. "
"As a repeat customer gatecrafters has never let me down."
"Good products, well explained on website. Easy ordering process. Prompt shipping. Ready to start the install, will test the phone support next."