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Product & services pricing
2.50/5
Chance of future purchase:
1.67/5
Shipping & packaging:
2.50/5
Customer service:
1.67/5
Return/Replacement policy:
1.67/5

Verified
5/5

2016-04-29

No problems

"Perfect transaction. Received on time and as advertised "

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Verified
5/5

2016-04-28

Easy Process, quick payment

"The process to send back an old IPad was easy. Box to ship the item to Gazelle arrived in a few days. The gentle email reminders to ship back were timely. Once shipped back the status email were informative. Once everything was verified, payment was prompt. "

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Verified
5/5

2016-04-28

Quick cash

"Paid quickly Easy to sell. Thank you Gazelle"

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Verified
5/5

2016-04-28

Easiest money I've ever earned

"I love Gazelle................................!"

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Verified
5/5

2016-04-27

100% Satisfied

"Within 4 days of sending my old cell phones to Gazelle, I had my payment via PayPal. Very easy process. "

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Verified
5/5

2016-04-27

"Excellent service satisfied"

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Verified
1/5

2016-04-26

I smell a scam...

"I will not be using Gazelle ever again. I shipped an old iPhone out in great condition (in a ridiculous amount of bubble wrap) and received an email today that my offer was being cut by 3/4 because they reported the screen cracked. I am not sure if it was actually damaged in shipping or if someone at Gazelle accidentally dropped it, but I do think it's kind of ridiculous that Gazelle has no damage insurance on these high-value packages (and does not state this prominently on the website). Had I known I would have paid for shipping myself and included insurance. When I contacted customer support I just got a bunch of attitude there, so just a bad experience all around. Now I am stuck taking a lowball offer for a phone I could have easily sold on my own for more than $25."

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Verified
5/5

2016-04-26

Great shipping

"Love the convenience of the shipping."

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Verified
5/5

2016-04-26

"Good prices. Clean service."

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Verified
5/5

2016-04-26

Makin $$$

"They give honest money, even though I don't know the worth of my phone & I could have potentially sold it for much cheaper, they raised my offer due to the quality. Love an honest business "

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Verified
5/5

2016-04-25

Quick and Easy

"They send you a box, you place your iPad (in this particular case) in the box, affix the prepared postage label, and place the box in the mail. Three days later you receive an email with a code for the trade-in amount at Amazon (I chose the 10% higher Amazon option). What could be easier? Awesome!"

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Verified
5/5

2016-04-25

Fast and Efficient

"Gazelle gave clear instructions on how to package the phones to send in, and they send confirmation emails all soon as they received the phones. I liked that they sent another email after that to confirm that the condition was reviewed and that the payments would arrive soon. I even got another email after that confirming that the payment was sent. Very efficient Gazelle, thank you!"

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Verified
5/5

2016-04-25

Quick Response & Speedy Turnaround

"This is the second time I have used Gazelle. I am very impressed with how quickly I received the box for mailing my iPhone, and the email with the Amazon Gift Card was received within just a few days. I like the option of choosing the Amazon Gift Card as well."

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Verified
5/5

2016-04-25

a breeze

"gazelle couldn't make it an easier for me. second time i've used them and will do it again. "

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Verified
5/5

2016-04-22

Kid tested, Mum approved!

"My daughter and son in law pointed me to Gazelle when I had a phone and tablet that I no longer needed. I was able to turn them into cash and the process was so easy and went so well. I will be using Gazelle again."

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