ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.50/5
Chance of future purchase:
1.67/5
Shipping & packaging:
2.50/5
Customer service:
1.67/5
Return/Replacement policy:
1.67/5

Verified
1/5

2016-04-22

This company is a scam

"I have contacted the better business bureau on Gazelle. I sent in my iPad and they quoted me $225 but when the got it they offered me $45. It was in MINT condition and they returned it with a scratch in the corner . This is the second time they offered me way less. I will never use them again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-04-22

"Speed and efficiency of services is amazing"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-22

Easy and fast

"Easy and fast and got my money. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-22

Look no further!

"Gazelle is far and away the easiest, most dependable place to recycle your older devices. You get top dollar that is locked in for a long enough time to receive your new device before giving up an older one. I have used it many times. I love the fact that they do everything in-house; no 3rd party to rate your older device. They respond the moment they receive your shipment. No reason to go anywhere else."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-04-22

Perfect

"Whole experience was great"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
3/5

2016-04-21

Too many issues with shipping and receiving the box

"While everyone is friendly, I had to continually contact and spend time trying to get the reps to understand the issues I had. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-21

Quick and easy

"Wanted to get some $$ for my old iMac but not spend much time trying to sell it....and Gazelle delivered. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-21

GReat, FAST experience

"IN just a few days Gazelle notified me that they had received my iPad. Just a day after that another email that it was in the promised condition. The next day the Amazon credit certificate arrived via email, that works instantly. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-21

"Seemless and very quick process to sell my old iPhone and MacBook!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-04-21

Extremely easy and fast!

"All you need to do is answer a few quick questions about your phone, the pre-paid boxes are sent to your door within a couple days, and then payment is sent very quickly after they receive your product."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-20

"Great support. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2016-04-20

iPad 2 Found a New Home

" I received a bid online for my iPad 2 which I excepted. The shipping instructions were very clear the shipping was done at no cost to me and I received my Amazon gift card the same day Gazelle received the product. I couldn't be happier. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-20

Great Service

"Very fast turnaround. I think this was my 4th time using Gazelle. Will continue to do so."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-20

Smoooth!

"Perfect- service exactly as promised- can use with confidence"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-20

Simple, easy and speedy trade-in process

"Best experience. Got my check in 3 days after Gazelle received and inspected the product. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A