"The process was easy for me once again. I went to the website and selected what I had to sell. They sent me a shipping box. I cleared my accounts and factory reset my phone. Next, I mailed Gazelle the phone and received my cash via Amazon. "
"Well I bought a phone from Gazelle and it wouldn't charge or do anything. Customer Service was nice and said they I will have to return the phone and get my money back. Well I got the email stating that the phone was returned but, I never received the money. I tried to call them after about a week went by and they transferred me to three different people and finally told me that it failed twice. If it failed once let alone twice shouldn't I have gotten a phone call instead of me calling and being on hold for 30 min. Well finally after calling and complaining that day I got my money in my account. That's not good customer service."
"Second time I have used Gazelle to sell a smart phone. Professional and quick with no surprises."
"I received the packaging within a couple of days and once I returned my old phone, received the refund quite quickly. "
"I sold a MacBook Pro and an iPad 2 on Gazelle. They gave me exactly what I was quoted, make the shipping ridiculously easy and paid me quickly. I'm their best advertisement!"
"Fast, simple, convenient-just perfect!"
"Gazelle handled everything so quickly and in such a streamlined process that the only thing that held the process up was my procrastination. It was as simple as pack, ship, get paid. I've used Gazelle before to unload other older devices, and their process keeps getting more streamlined and efficient. I'm sure I'll be using them again in the future!"
"Sent in my i phone and ending up getting more money than I expected."
"First purchase with Gazelle... sent me a Galaxy S7 that turned out to be reported 'lost or stolen'. It happens... so I order a second one. Same thing... phone #2 also 'reported lost or stolen'. After that hassle, and boxing up two bad phones and driving them across town to mail them... I finally got my money refunded. You would think gazelle might offer a coupon or something for the hassle, an incentive to try again... nope. Nothing."
"I sold an iphone5 in perfect condition and was paid top dollar for it - 4 times more than the Verizon store offered!"
"At first Gazelle was great. Fast, good price, phone worked great for six months. Then one day it just died. Gazelle won't help me and Apple won't touch it because it wasn't refurbished by them. I'm out $300 and am just going to go buy a new phone from Apple or AT&T anyway. BEWARE you have no recourse if they do a bad job refurbishing your phone."
"The transaction was very quick and easy. They sent the shipping box and label - and all I had to do was put my phone in the box and put it in the mail. "
"I've used Gazelle several times now and each time has been easy, fast and they gave me the agreed upon prices for my used iPhones."
"i wasn't sure about which generation my Ipad was so i used one of the options and they gave me a price. Turns out it was newer than i thought so they gave me more money for it than they quoted!!!! nice!"
"Quick and accurate. I was given more than expected based on the condition of the item. "