"I received the product. The customer-care work very fine. "

"Geekbuying is amazing, you can find MANY technological things, many gadgets, and everything at a great price!
They deliver and answer questions
You can find gadgets you don't even know you need, and that is amazing!
Bought one smartwatch and one smartband, both working great"

"Be careful when buying a mobile phone at geekbuying, the prices are temptingly low. But if you get problems with a smartphone, you can see what's behind it.

Please read the warranty very well, point 2 is an absolute impertinence, because this is so unacceptable with the product liability........I can only warn you !!!!!!

You attached E_Mail from geekbuying. With the Xiaomi-Mi-9-SE-5-97 the software went completely crazy without any external influence see youtube link.

https://youtu.be/pN405PSsDd4

This has been called a display problem and is not covered under warranty

Email from Geekbuying
Your item is covered by our one-year warranty.
https://www.geekbuying.com/item/Global-Version-Xiaomi-Mi-9-SE-5-97-Inch-6GB-128GB-Smartphone-Black-417117.html
You can learn more about our policy here: https://www.geekbuying.com/help/customer_service/return_policy
How about sending the item back to our warehouse for repair?
Please note:
1) You must pay the return shipping fee.
Once we receive the item, we will repair or replace it and return it to you.
We will pay the shipping costs after the article is repaired.
2) Problems with the motherboard, screen and battery are not covered by the warranty.

What is the warranty if I take out all parts that can break!!!??


We will inform you about any additional repair costs and charge them to you.
We thank you for your understanding and patience.
Yours sincerely,
customer service department
Geekbuying

"

"The support of this site is very kind and the response is quick.
I am very happy with this shopping."

"Received previous version item(bluetooth speaker) . Customer support was very understanding and refunded my money. I am not asked full refund, i just asked some way to replace wrong item to correct one, but they decided in my favor without asking about it. Really honest seller. "

"This is my forth time purchasing from GeekBuying.com. I like their products especially the mobile phones. The shipping is fast and reliable. I am also impressed by their customer services. The customer support staffs were patient and friendly. Highly recommended to my coworkers and friends. "

"Gerät wurde schnell geliefert, alles ok"

"I would give 6 stars for customer service.
Received my gadget on time and it had to be replaced, but the seller was fast to respond and replace the product. Couldn't be much more happy with the service. "

"Hello,
I would like to thank Geekbuying for the good quality of service !
Quick replies to all my questions !
Excellent prices !
I recommend it to everyone !"

"I placed my order. After not seeing a shipment confirmation for a few days, I reached out to this company through multiple available options (I was not able to find a US phone number). All messaging attempts were ignored. I filed a complaint at resellerratings.com later that same day (Friday). The next business day (Monday) following the complaint / 6 days from the placement of the order, the order was overnighted from Hong Kong.
Except for a request from them to modify this complaint which I have now done, I have received no responses to multiple requests for information and specifically, I have received no to response to my request to cancel my order.
I should note that my purchase through this site did save me about 22% in comparison to what I would have paid on other sites.
I should also note that I live in the US, and I did not see any notice that this was a EU product. To their credit, they did include a plug converter in the packaging and it seems to be working fine.
Based on my short experience, Their 9/10 rating seems generous to me. "

"
My friendship with Geekbuying started last year and I am happy. All this time the products and prices were right and when I had a problem it was quickly solved and as a last resort I was back as quickly as possible. Again I say GEEKBUYNG is the best."

"Don't buy from them, they don't have items in stock and lie about shipping time, they even provide you with a dummy tracking number if they need to gain sometime while they figure out where to get the items from. In my case after a month I'm still chasing them to get the item I paid for, good thing I used PayPal so can file a claim against them. This is a very dishonest company, avoid at all costs."

"Congratulations on the website ... and for your after sales service ... I recommend ... 5 ☆"

"Livrarea a fost rapida,
Produsele corespund descrierii.
One of the products didn't work properly and I got the money back.
We opened a ticket and the service geeckbuyng responded promptly by solving the problem in very short time by approving the total refund."

"If you are thinking about buying something in Geekbuying.com do yourself a favour and shop anywhere else!
I made the horrible mistake of buying an electric bike from them because it was a bunch of pounds cheaper than in other, most well-known, retailers. The bike arrived pretty fast, in less than a week it was in my hands and it seemed to work perfectly. Just what I wanted for my daily commute.
Less than a week later im cycling home when the electric motor stops working, never to come back to life again. I message the Geekbuying asking for how to proceed and nothing, silence. After insisting they answer me just with copypasted questions, asking me to send pictures and videos, and no matter how many I send they just keep asking the same stuff over and over with not a single intention of provide a solution.

Its been a month an a half and they refuse to provide me with any return policy. I just want this nightmare to end, return the bike, get my money back and forget about it.

Avoid them at all costs. For your own mental health

"