"I bought a pair of earphones but they didn't work. I wrote to the service after sale and they sent me another pair in 1 week or so. I'm very satisfied"

"J'ai fais appel au service après-vente de Geekbuying, pour le remplacement d'une pièces défectueuse de mon aspirateur balai Jimmy JV53. Après un premier contact, le SAV me remplace la pièce, sans problème. Top."

"Absolute nightmare dealing with Geekbuying with a faulty laptop.

Order a laptop from them in February. Couple of months later the laptop display started to become corrupted.

Contacted Geekbuying support who claimed a faulty motherboard was not covered by their "warranty".

Offered €50 towards me getting it repaired myself, which is laughable for repair of a motherboard.

After quoting consumer law to them, they then insisted I had to ship the laptop to China at my own expense, even though it was originally sent from one of their European warehouses

I sent the laptop back to them and can see from An Post and China Post that the item is waiting for them to contact customs, but Geekbuying are claiming customs don't have the item.

Avoid these guys at all costs, terrible to deal with when things go wrong. Their tactic seems to delay delay delay until their "guarantee" expires after 1 year from when the goods were received."

"Bought a kugoo s1 pro e scooter from geekbuyer 2 months ago. It would not power up. Opened up a customer support 'ticket' explaining the issue on the day of delivery. They were very slow to respond. Then days later replied asking questions that I had already explained in my initial communication. They asked me to strip the scooter and test various parts of the circuitry, by passing battery, display etc. I was not happy to do this. After time they stopped replying to my messages, so I filed a claim on PayPal. This has taken 6 weeks of messages and phone calls to sort out. I have now received my refund via PayPal, but I had to pay £25 to return the scooter back to Poland! Initially geekbuying said they would refund the returned postage, but now they won't. There are obviously some happy customers for geekbuying, but if there is an issue with goods, it seems that's when they fail you. This was the first time I bought from them and will never buy from them again."

"I had an earbud that wouldn't work.
They asked me to send them a quick video about it, which I did, and did an order number request, then I received a full refund and was allowed to keep the single earbud and charging pod which work.
"

"A SPARE PARTS NEEDED AND THIS WAS DONE IMMEDIATELY BY THE COMPANY. I SUGGEST EVERYONE TO CHOOSE THE SPECIFIC SAIT ..."

"Very happy with the product that came to me, I had a small manufacturing problem with my product and they quickly gave me support. Thanks geekbuying"

"In case you have a problem with an electronic device you won't get any help or refund, even if it was not your default that the product is defective "

"Excelente..! Encomenda chegou rápido.
Tive uma pequena avaria e foi prontamente solucionado o problema.
Muito profissionais.
RECOMENDO "

"I am regular customer on this store and I am more than happy. Couple times I had problems with items but support solve it."

"Excelent customer service, quick delivery."

"My problem with the e-bike was quickly resolved. The support responded in a very short time. The defective part was replaced immediately."

"Their prices fooled me, I compared and thought I was smart by buying from geekbuying to save money, but wow that was a mistake.
I've waited a month for my order, and there is something fishy, and I don't believe they actually sent a real package.
The package took a really wierd route, it first was sent from Rudendolf Germany to Hamburg, and then back to Hamburg from Rudendorf.
And this took 4weeks, and they refused to refund me, even tho I even paid for insurance.

So please stay away from this scummy company. They will pull some fishy **** and rip you off.

"

"Quick delivery Fiido D2 bikes perfect. Would recommend seller for perfect service and goods perfect 5stars"

"Device that was purchased is incapable of performing the task it was purchased for (Specifically: Watching 'catch-up' TV)
Despite making it very clear on a number of occasions that I wanted to return this product, Geekbuying insisted that I do time consuming 'updates' on the product, which made no difference at all.
Geekbuying did everything they could to discourage the return of the item, eventually offering roughly half the purchase price as a 'go away' payment. Out of shear frustration, it was accepted.
I absolutely do NOT recommend Geekbuying and will not be using them again."