ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.70/5
Chance of future purchase:
4.57/5
Shipping & packaging:
4.65/5
Customer service:
4.68/5
Return/Replacement policy:
4.82/5
Featured Review


Verified
4/5

2019-05-20

Geekbuying Takes Customer Service Seriously

"I want to take this oppertunity to thank Jennifer Service, I had an problem with my oder and had to contact costomer support. Jennifer was very supportive and competent and gave me the feeling that Geekbuying takes customer service very seriously. It's good to know that people like Jennifer are working hard to support their costomers and solve our problems."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-05-27

perfect

"I had to discuss some issues but the customer service did very well, will buy again definitely."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-05-25

Super service

"Schnell geliefert, Ware war leider defekt. Nach kurzer Mail mit Fehlerbeschreibung, sofort Geld zurück, ohne Probleme super Service. Neu bestellt alles super. Vielen Dank."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-05-25

Dafang camera

"Have problem connecting Dafang Camera and support from Geekbuying resolve my ticket in abbout 2-3 days. very satisfied of their after sale service and products as well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-05-23

Happy repeat customer!

"I have bought several items with Geek Buying now and am very pleased with their service and quality of their products. Unfortunately I had an item lost in postage, but customer services were very good in dealing with the matter. Would definitely recommend!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-05-23

Good reseller

"I had 3 orders with them: no problem with any. Last one - Xiaomi M365 Pro electric scooter. Since it is quite big electrical device with batteries inside, they could not used air delivery, So that resulted in quite long delivery sequence: by train to Czechia and then by UPS to Latvia. Order was made on 5th of April, item shipped out on 9th of April, delivered to me on 20th of May. During that time I've contacted to support 2 times, during the second I've been given UPS track, which was inactive until 15th of May.

Suppose that customs procedures had been performed there in Czechia since I wasn't required to present or declare anything.

Scooter is Chinese version. No issues with it at least for first several days.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-05-22

Excellent Customer Service

"I've just ordered with geekbuying and everything worked really well! The buying process is easy with no problems ordering an item from Hongkong to Germany. The shipment took some time and so I contacted the costumer service - I received immediate replies to my emails and really felt they're doing their best to help me. Great costumer service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2019-05-22

No response and ripped off

"I've been waiting for almost 3 weeks for my mans drone. I've tried to track it, no luck. I've emailed, no response.
My sweet boyfriends mom just died a month ago and I know this would cheer him up and now I look like an **** and I feel like got ripped off.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2019-05-24
A rep from GeekBuying, Geekbuying.com, has responded:

“Sorry for the inconvenience. The precise shipping time can also be affected by factors such as customs, remote locations and Holidays. Please rest assured that the package is on it's way to you now and it will arrive soon. Kindly check your email for more details. Regards, GeekBuying”


Verified
1/5

2018-07-26

Tronsmart Element Mega 40W Bluetooth Speaker with 3D Digital Sound TWS

"Beware of this site. their costumer support is atrocious and do not comply with the law
God forbid you have a problem and need their support
They will do everything they can to get out of their obligations
If you are a smart you will run from this e-seller
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2019-05-13

Accepted order and payment for item not in stock. Still not shipped after 2 weeks.

"Found item I was looking for on Google product search. Item was listed as in stock. However, one week later it still hadn't shipped. I was told it will ship the next day or two. Another week later, item still hasn't shipped, and CSR claims it will ship in the next day or 2."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-05-15
A rep from GeekBuying, Geekbuying.com, has responded:

“Apologize for spending much time waiting for your order. Geekbuying items have varying processing times based on their warehouse location and stock availability. We will ship out the order within 48 hours, kindly check your email for more details. Sorry again.Regards, GeekBuying”


Verified
5/5

2019-05-10

Awesome service

"I have had excellent communication with the entire team will continue to shop with geekbuying."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2019-05-09

Better than average!

"I bought a bluetooth headset with this store. To bad it didn't arrive at my home but the store contacted me. They suspected the item didn't make it to my home. They refunded the money without any problems. The only reason I didn't give them five stars is because the item hasn't been delivered.
Would buy again with this store!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-05-09

First class service

"After receiving a product from GeekBuying I found the order was missing a power lead & no instructions. They were very prompt in trying to resolve the problem & after less than a week offered a full refund. I would fully recommend GeekBuying again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-05-08

Great service !!!

"I ordered twice from Geekbuying.com and they deliver fast and have good products.

The first order was okay but the second had a problem. One of the HD filters for the Osmo Pocket camera has no magnetic part because another filters magnetic field sucked the part out of the filter and got stuck. After I had contact with Geekbuying, they gave me a refund of 20 euro's. I am very satisfied with their products, quick delivery and good service. I recommend this company.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-05-07

Great customer service

"Good price and lots of products, but above all, they have a great customer support center, they answer every email even for cheap purchases. In one of my orders my package was lost and they returned my money quickly. I'll keep purchasing in this store!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges