ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.29/5
Chance of future purchase:
4.63/5
Shipping & packaging:
4.62/5
Customer service:
4.66/5
Return/Replacement policy:
4.69/5


Verified
5/5

2024-10-28

Jon comes to the rescue of this computer illiterate.

"The service by Jon was completely satisfactory. He was able to understand my problem, identify what was causing it, and quickly rectify the software problem so that the full functioning of my computer was restored. He also advised on simple ways to avoid the recurrence of that software problem, In addition, he was vary courteous and understanding of my limited computer literacy.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-10-29
A rep from Geeks2U, Geeks2U, has responded:

“Thank you so much for your feedback, I'm pleased to hear you had a positive experience with Jon!”


Verified
5/5

2024-10-25

Tremendous Service

"Tremendous service. Very thoughtful and fully transferred my applications from my computer via the wi-fi. He certainly left nothing that wasn't fully explained. Couldn't speak highly enough of this true professional."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-10-27
A rep from Geeks2U, Geeks2U, has responded:

“Thank you so much for your feedback, I'm happy to hear we could get everything sorted for you!”


Verified
5/5

2024-10-24

Trapped

"I usually get malware mails several times a week and considered myself competent to recognize them. but 2 days ago I fell for a very unusual scam. It was triggered by clicking on a rather odd photograph within a purported news item. The screen exploded in red flashing lights, an urgent voice saying you have been hacked call microsoft immediately on this number. Which given all the symptoms, Microsoft logos, loud warnings, urgency etc I was silly enough to call. To cut a long story short this led to remote access, ultimately release of my credit card details after which when enquiries about my debit card started the penny dropped and I shut down, called the bank, credit card cancelled, two suspicious debits declined. New card issued.
This left the problem of remote access to the laptop, bank said turn it off, reboot before opening again. On searching the web, one specialist advert caught the eye amongst many, namely Geeks2U which advertised assistance for Seniors and since I am 82 years old I thought this was the one for me. Worked out well, an IT specialist came to the house next day, took less than hour and declared the computer clean. And explained what he was doing. Competent, thorough and altogether very satisfactory. Although I do hope to not have to call for help again,
H.A, Hawthorn.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Rep reply posted 2024-10-24
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback. I'm so pleased to hear we were able to get your computer safely running again!”


Verified
5/5

2024-10-23

Exceptional service for Great Grandmother.

"Sajid was very polite and extremely professional. Being 80+ my knowledge of IT is limited to say the least. Sajid took the time to explain my problem and came up with a solution. Would recommend Geeks to anyone with a technical problem."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-10-23
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your kind words! We'd be more than happy to have Sajid out to you again if you require assistance in the future”


Verified
5/5

2024-10-22

Geeks2U Are Brilliant

"Harvey was terrific. He explained everything that he was doing, he was extremely polite and very efficient and I would thoroughly recommend him to anyone who needs assistance with their computer issues."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-22
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback! We'd be more than happy to have Harvey back out to you if you require assistance in the future.”


Verified
5/5

2024-10-22

IT Guru

"Zac, Was very Accomodating, Knew exactly what i wanted on my new laptop from transfer of my old laptop. Very pleasant, helpful and easy to understand about explaining technology. Would definetl use Zac again."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-22
A rep from Geeks2U, Geeks2U, has responded:

“I'm pleased to hear you had such a positive experience with Zac!
We'd be more than happy to have him back out to you if you need assistance in the future.”


Verified
5/5

2024-10-22

Definitely use this Geeks2U again

"As a somewhat "senior" pc user, my pc problem was efficiently sorted from the moment I phoned for a booking, visited by a pleasant and helpful technician. Problem solved."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service

Rep reply posted 2024-10-22
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback. I'm glad to hear you had such a positive experience with us!”


Verified
5/5

2024-10-22

always satisfied

"We've used Geeks2u for a few years and decided to set up an account because we've been very satisfied with the service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-10-22
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your repeated business! We really appreciate it”


Verified
5/5

2024-10-15

Help in setting up laptop & data transferring

"Vatsal arrived promptly and was very helpful in setting up the new laptop. The next item of transferring data from the old laptop was easily completed, and all the time he explained the steps he was taking so we could understand the whole process.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-10-16
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, I'm pleased Vatsal was able to help!”


Verified
5/5

2024-10-15

Only Company to use.

"
Having age and health issues - I get into problems
with my computer, emails etc.
I have used Geeks 2U previously so had no hesitation to seek assistance again.
Response was instantaneous - help arrived yes Chris arrived and knew the problems so quickly then corrected same, explaining all,
I am now up and running, thank you.
"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2024-10-16
A rep from Geeks2U, Geeks2U, has responded:

“Thank you so much for your return business, we really appreciate it!
We'd be more than happy to have Chris back out to you if you need help in the future”


Verified
5/5

2024-10-15

Happy customer

"I found Kye very good , he explained what he was doing he fixed all my problems. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-15

Exceptional!

"Nicholas was a delight to have in my home, an exceptionally polite young man. He ensured that the task to connect my new printer, to my devices, was completed perfectly. Nicholas guided me through using both of my devices to print and scan with ease. I highly recommend using Geeks2U, as long as, all of your technicians are as fabulous as Nicholas!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-10-15
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your kind words! We'd be more than happy to have Nicholas back out to you in the future, should you require further help”


Verified Geeks2U Shopper
Verified
5/5

2024-10-14

10/10 Problem Solver!!!

"Joel solved syncing and time zone issues that I have had for years and that no one has ever been able to solve. Miracles do happen!!!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-10-14
A rep from Geeks2U, Geeks2U, has responded:

“I'm so pleased to hear you had a positive experience and Joel could resolve your issues!”


Verified
5/5

2024-10-10

Great Service As Usual

"Once again Peter satisfied all my requirements. He has a pleasant personality and explains complex software matters clearly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-10-10
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, I'm so pleased you had a positive experience with Peter!”


Verified
5/5

2024-10-08

Home printer problem

"Prompt, efficient, polite & friendly. No hesitation in my recommendation."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2024-10-08
A rep from Geeks2U, Geeks2U, has responded:

“I'm pleased to hear you've had such a positive experience with us!”