ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.28/5
Chance of future purchase:
4.62/5
Shipping & packaging:
4.61/5
Customer service:
4.66/5
Return/Replacement policy:
4.67/5

Verified
5/5

2023-06-09

Wonderful help

"Had a bad experience with a scammer, Geeks2u helped at the time arranged, helped me through the issue as I am not good with computers, and did not judge me as ignorant, which I really appreciated.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-06-14
A rep from Geeks2U, Geeks2U, has responded:

“Thank you, we really appreciate the feedback and business!”


Verified
5/5

2023-06-08

Professional and efficient service by courteous Technicians.

"I have been a customer since 2019, and I can rely on prompt and effective customer service from the Geeks Technicians and Reception."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-06-14
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for taking the time to post here and I'm glad we have been able to help all these years!”


Verified Geeks2U Shopper
Verified
5/5

2023-06-07

Can’t survive without the Geeks2U

"Any problem we have with our computer they can fix for us.
If it is busted they fix it.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-06-07
A rep from Geeks2U, Geeks2U, has responded:

“Thank you very much for your lovely comments, we really appreciate it!”


Verified
5/5

2023-06-06

Highly recommend

"My first geeks2u experience and would not hesitate to use again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-06-06
A rep from Geeks2U, Geeks2U, has responded:

“Thanks, we really appreciate the feedback and your continued business!”


Verified
5/5

2023-06-02

More than just satisfied

"I couldn't be more elated by the service received from G2U and the technician who came out to rectify our computer issues.
Will never hesitate to recommend G2U, it was easy to book, they followed through with everthing almost immediately, the technician/ expert who came out was so professional, knowledgeable, thorough, in fact there isn't enough praise that I can bestow on him.
Thank you G2U
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-06-05
A rep from Geeks2U, Geeks2U, has responded:

“Thank you ever so much for your feedback and ongoing support. Delighted we could assist!”


Verified
5/5

2023-05-31

Great Geek

"James was very patient and was easy to understand - very personable as well"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2023-05-31
A rep from Geeks2U, Geeks2U, has responded:

“Thank you so much for the feedback, glad James was able to assist”


Verified
5/5

2023-05-27

Very good and knowledgeable service.

"No problem with the service. I did take advice on the replacement printer - a Brother HL2305W - and bought one immediately only to encounter a connection problem where my iMac seems unable to recognise it and so will not add it to my network set-up. So it's possible I may need help again ... and would ask again for Jason since he now has experience of my set-up and a printer he knows."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2023-05-29
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your kind feedback, we are glad Jason was able to help and would be happy to send him out to you again in future”


Verified
5/5

2023-05-24

"quick response, friendly service man."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-05-25
A rep from Geeks2U, Geeks2U, has responded:

“Thank you very much for your lovely comments, we really appreciate it!”


Verified
5/5

2023-05-24

Great Service

"Rakesh was very knowledgeable, soon found the problem and proceeded top fix it to our satisfaction. very pleased with "Geeks" once again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-05-25
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, glad we could help!”


Verified
5/5

2023-05-23

Service review

"We engaged a sub-contractor, named Brendan from Geeks2u, to address a transmission issue with our email function on our lap top computer.
He arrived punctually and was very polite. He possessed good product knowledge and explained every step of the process. He displayed a calm temperament with problem solving and was interested to listen to our concerns.
It was a pleasant experience to receive such expert assistance.
"


Verified
5/5

2023-05-22

Geeks-2-u's Jason resolves a VOIP telephone problem.

"I know not how helpdesk jobs are issued to geeks, perhaps geeks select tickets which appeal to them, from a queue. Jason was the best man for this telephony / Telstra / VOIP / SIP job. He was polite, competent, and profoundly knowledgeable. I learned what I wanted to learn. I can now unhesitatingly take the next appropriate step. Thank you, Jason; thank you, geeks to you. Yours sincerely, Jeff Hill."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-05-22
A rep from Geeks2U, Geeks2U, has responded:

“Thanks Jeff. Delighted we could assist!”


Verified
4/5

2023-05-16

New Laptop set-up

"Manuel was here on time. Very polite and friendly. He did a great job setting up the laptop and explained everything to me as he went. I felt very comfortable and would recommend him to anyone. A great representative. ????"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2023-05-17
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, glad we could help!”


Verified
5/5

2023-05-16

good service

"very happy with service to fix my computor "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-05-17
A rep from Geeks2U, Geeks2U, has responded:

“Thank you very much for your lovely comments, we really appreciate it!”


Verified
5/5

2023-05-13

Problem solver

"Alex identified the problems and explained everything that he was doing. He had me up and running in a very short time. His knowledge was second to none. He was terrific and I have no problems recommending him. He is a credit to himself and Geeks. Noel V"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-05-14
A rep from Geeks2U, Geeks2U, has responded:

“Thank you ever so much, We really appreciate the feedback and are so glad Alex was able to provide such satisfactory service.”


Verified
5/5

2023-05-10

KEVIN WAS GREAT

"KEVIN WAS ON TIME PROFESSIONAL AND HAD THINGS SORTED"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-05-10
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for the amazing feedback, We are so pleased Kevin was able to get everything sorted for you! ”