ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.28/5
Chance of future purchase:
4.62/5
Shipping & packaging:
4.61/5
Customer service:
4.66/5
Return/Replacement policy:
4.67/5

Verified
5/5

2023-05-08

Thank you heaps

"They’ve saved my sanity :) "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2023-05-09
A rep from Geeks2U, Geeks2U, has responded:

“Thank you very much for your lovely comments, we really appreciate it!”


Verified
5/5

2023-05-06

On time. Did not waist time doing the Job.

"Robert was a Pro. Straight to the Job. All good. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-05-08
A rep from Geeks2U, Geeks2U, has responded:

“Thank you so much for the feedback, we are pleased to hear you are satisfied with the service provided”


Verified
5/5

2023-05-02

Dont Hesitate

"After struggling (for hours) to try and navigate my way around the Smart TV and the sound system, following a building upgrade, I finally Googled Geeks (well they do computers so I presume they know technology?), and booked a terrific technician called Andrew. Fully focused, polite and professional, while it does take time, job done! So pleased. And the price was completely fair and reasonable. My frustrations disappeared. Thank you."


Rep reply posted 2023-05-03
A rep from Geeks2U, Geeks2U, has responded:

“Thank you very much for your lovely comments, we really appreciate it!”


Verified
5/5

2023-04-27

Highly competent Problem Solvers.

"I rang Geeks to U in the evening and was able to arrange an appointment for their representative to attend the next day. Operative Tony was appointed to assist us. It was an excellent experience. Tony arrived within the expected time frame. Understood my explanation of the problem and quickly identified and resolved it, he then set up my new printer to Wi-Fi tested it and works perfectly. He "fine tuned" the set up of my new computer and provided me with some tips on its operation and guidance on some day to day "computing" Tony was friendly, very competent, encouraged questions and ensured we fully understood any advice/assistance he gave. Tony is an IT Guru and a credit to geeks2u. I have used them once before, great service, competent operatives who find and resolve issues quick. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-04-30
A rep from Geeks2U, Geeks2U, has responded:

“Thank you very much for your lovely comments, we really appreciate it!”


Verified
5/5

2023-04-26

On- site service.

"Initial booking was excellent. Must have been a little mix up in the details provided to the initial Service person sent out because when he arrived he was not familiar with iMac. He made a call and an appointment was made for Ayavan to come out later in the day. Ayavan was experienced with iMac and provided excellent service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-04-30
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, glad we could help!”


Verified
5/5

2023-04-26

Excellent Service

"Technician Tanu was punctual, polite and very professional. Solved all issues in given timeframe. Excellent support, thank you "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-04-30
A rep from Geeks2U, Geeks2U, has responded:

“Thank you very much for your lovely comments, we really appreciate it!”


Verified
5/5

2023-04-25

I Slept Well Last Night

"Being an Outlook specialist, the technician looked a little worried when he found my email provider was GMail and not Outlook as he had been advised. In my stressed state who knows what I said when booking the call. Non-plussed he was able to work out the cause and resolve the issues that were keeping me up at night. I'm totally happy with the result of Geeks 2U service. A face-to-face service for seniors is so much easier than on the phone. Thank you."


Rep reply posted 2023-04-25
A rep from Geeks2U, Geeks2U, has responded:

“Thank you very much for your lovely comments, we really appreciate it!”


Verified
4/5

2023-04-21

Computer & Printer problems

"Geeks2U - Such a technological company with Office works now the parent, a large techno company - why when paying do we have only 2 options 1. credit card which you store (no thank you) or cash - why not direct debit - is it so hard/costly? I was not impressed with the person who took my original call who's name I'm sorry I don't have except he said he was in Christchurch-abrupt seemed irritated-given the hour of my call here in Sydney was it during the night there? But Athiththan the technician that came was good."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2023-04-23
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, glad we could help in the end!”


Verified
5/5

2023-04-20

EXCELLENT SERVICE

"Zeb arrived, looked and fixed in no time whatsoever. I could not fault him."


Rep reply posted 2023-04-23
A rep from Geeks2U, Geeks2U, has responded:

“Thank you very much for your lovely comments, we really appreciate it!”


Verified Geeks2U Shopper
Verified
5/5

2023-04-20

Lifesavers

"I have an annual business subscription which, as a sole trader, has paid for itself several times over. Efficient effective service, easy booking, knowledgeable technicians. 10/10 consistently"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-04-20
A rep from Geeks2U, Geeks2U, has responded:

“Thank you very much for your lovely comments, we really appreciate it!”


Verified
5/5

2023-04-20

Very helpful

"Very prompt and friendly service
Problem clearly explained and solutions provided
"


Rep reply posted 2023-04-20
A rep from Geeks2U, Geeks2U, has responded:

“Thank you! We appreciate your comments and glad we could help”


Verified
5/5

2023-04-15

Courteous and professional

"Very happy with Vivek he was courteous and professional and provided excellent service. He had a vehicle breakdown at the assigned appointment time and rang to rearrange promptly. Highly recommended."


Rep reply posted 2023-04-17
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, glad we could help!”


Verified
5/5

2023-04-12

RECENT VISIT

"COPY WHAT I JUST SAID IN THE RATING FOR CHARBEL "


Rep reply posted 2023-04-17
A rep from Geeks2U, Geeks2U, has responded:

“Thanks very much for your comments! We appreciate the feedback and are glad we were able to help!”


Verified
5/5

2023-04-12

Outstanding service

"Could not have better. Chris was absolutely outstanding. Patient, thorough and professional."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-04-17
A rep from Geeks2U, Geeks2U, has responded:

“Thanks very much for your comments! We appreciate the feedback and are glad we were able to help!”


Verified
5/5

2023-04-06

Geeks 2 U

"Very professional inbound customer service. Technician sorted out problem very quickly, found an issue with firewall caused by Norton VPN which we turned off and I can now sort problem with Norton.
Very happy with service of Geeks 2 U
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-04-10
A rep from Geeks2U, Geeks2U, has responded:

“We are so glad you had such a great experience and we were able to help!”