"Both booking and visit were so easy and we felt very comfortable and confident with our technician, Alex. "
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Such a relief to have a problem solved efficiently, with great same-day service."
“Thanks for the feedback, we really appreciate it!”
"just moved into a new place.. No ethernet ports - all the wall sockets are phone ports. NBN box downstairs with router (2 flights) and computer on top floor. No choice but to Wi-Fi and speedtest shows I have a 102/106 mb/s line but my downloads are only 2.7-9.3 in speed.
Called them 13/04/22 to get a technician booked to try and fix the speed problem since Wi-Fi is my only option here. I was asked if I wanted same day service but it'd cost me an extra $49 on top of the $158 I'd already be paying. I said no, I'll wait till tomorrow.
So tomorrow's come around, Technician Matthew was supposed to show at 8:30am... didn't show. Got a phone call eventually at 9:10am from their customer service team saying he wasn't able to make it today, could we reschedule. I was a little **** but said sure.
I was offered Tuesday next week (sorry some of us work and I work that day), other option was tomorrow (Good Friday) but there'd be an additional public holiday fee.
I'm like.. are you serious? I'm going to get charged extra for YOUR technician not showing when he was supposed to? I cancelled the service. I will not be using them again. Absolutely appalling. If I have anything taken off my creditcard for cancelling I will follow through with a law suit...
Update: They did call back around midday, saying they had a technician who was in the surrounding area who could come today. I declined the offer - nice they did offer - but I'm too angry with the company with how this morning played out. No, cancel the service request - I've already arranged for an electrician to come here to change the ports over from phone jacks to ethernet ports."
“Hi Gary,
Thank you for your message.
I am really sorry to hear this. I have located your customer file and we will look into this further. One of our customer service specialists will call you soon to discuss your concerns.
Kind regards,
Eliza @ Geeks2U”
"i have used them a couple of times now and have been happy with outcome except for once and because they could not fix the problem i didnt have to pay so that was fair. i would definetly recommend them to someone else"
“Thanks so much, we really appreciate the feedback!”
"Malcolm was really helpful and explained everything he was doing. Great service and friendly interaction. He was very professional and knowledgeable!"
“Thanks so much for your feedback!”
"The technician explained clearly to me (in language I could understand) what was causing my internet issues, and a course of action to take to solve them. Looks like the first option he suggested has worked (ie buying a mesh system to extend the internet range to the extremes of the house). If problems do arise again, I have a few other options I can try, as per what he explained to me."
“Many thanks , so glad we could help!”
"it worked perfectly at every stage- everything happened as was expecting: , on time, very knowledgable, very helpful, and the computer worked like a dream when i got it back, I'm delighted. many thanks to all.
"
“Thank you for your kind comments, we are delighted we could assist!”
"Prompt and efficient. John answered all my questions in a way I could understand. He fixed my initial problem and also helped with a few smaller issues I've been having. I would highly recommend John to anyone having technical issues. "
“Thank you for your feedback, we appreciate it!”
"Used James from Geeks, he was fantastic. On time, presentation was great, nice smile, knowledgeable and fast. Nothing I asked him was too much trouble. Was changing from PC to a Mac so needed his help big time. Definitely would use again especially if James is available. Couldn’t be happier. Lynn"
“Thank you for your lovely comments, Lynn. We appreciate it!”
"very helpful thank you Dave"
“Thanks so much! ”
"The technical person....PHIL......who attended to the needs of our computers and the questions from my wife and I was very good / excellent!!! A very professional person with great work acumen.......Thank You."
"Computer Tech (James) was on time, very knowledgeable and answered all my questions. I had set-up new computer to the best of my ability and needed further advice and guidance with regard to spam emails and virus etc which James provided."
“That's great to hear, thanks for your feedback! ”
"Graeme was very competent. He fixed all the problems on the computer and what's more explained what was happening so that I could understand why systems weren't working. I highly recommend him.
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“Thanks for your feedback, great to hear!”
"How did I not use this service earlier?! Easy to book, and service provider arrived on time, and with SMS notification provided before hand (to confirm arrival time). The service provider was polite, amiable, professional, knowledgeable and attentive. I wouldn't hesitate to use Geeks2U again."
“Thanks, we appreciate the feedback!”
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I can't recommend Collin and the Geeks2U team. Always have good service and use them time and time again. Collin is professional and went above and beyond to make sure I was satisfied"
“Thank you for your kind words! ”
A rep from Geeks2U, Geeks2U, has responded:
“That's great to hear, thanks for your feedback! ”