ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.28/5
Chance of future purchase:
4.62/5
Shipping & packaging:
4.61/5
Customer service:
4.66/5
Return/Replacement policy:
4.67/5

Verified
5/5

2022-01-11

Fabulous Service

"Jason from Geeks To You, was on time, and explained everything to me in detail I couldn't have asked for a better representative. He was extremely helpful, and had a wonderful sense of humour."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-01-13
A rep from Geeks2U, Geeks2U, has responded:

“Thanks for your review!”


Verified
5/5

2022-01-11

Breathing easier!

"I've now used Geeks2u twice and could not be happier. I'm over 70, no family, and the last device I mastered was the hairdryer in the 1960's. Both technicians have been on time, polite and reassuring, and, best of all, did the job. I feel 'adopted'!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-01-13
A rep from Geeks2U, Geeks2U, has responded:

“Many thanks for your review! Hopefully you can master your tech gear just like your hair dryer!”


Verified
5/5

2022-01-11

life savers

"Luke was prompt and very informative and easy to understand what he was explaining to me. Alicia was clear and precise on the phone no trouble booking and very helpful. I have already recommended Geeks2U to a couple of friends. Being older I don't fully understand electronics but Luke made it easy for me and my Partner."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-01-13
A rep from Geeks2U, Geeks2U, has responded:

“Thanks for your review Jodie!”


Verified
4/5

2021-12-21

Slow computer and no wifi connection

"On time actually arrived earlier after calling to see if that was Ok, good service friendly staff."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-01-04
A rep from Geeks2U, Geeks2U, has responded:

“Thanks for your review!”


Verified
5/5

2021-12-20

Happy customer

"We have now used Geeks2U 3-4 times & we are totally happy with their service !

They attend promptly & punctually & are always very easy to deal with !

We would totally recommend them :)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2021-12-20

Great help!

"On time. On budget. Well mannered. Highly skilled. Local knowledge. Great conversation. Great service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-01-04
A rep from Geeks2U, Geeks2U, has responded:

“Many thanks for your review!”


Verified
5/5

2021-12-20

Staff very helpful

"I was pleased with the excellent service given to us.
This started from the moment I booked the appointment, to the IT staff member arriving within time frame given.
As I am not fully IT literate ( anymore)..it was such a "relief/grateful" to have a tech come in with a great attitude, this means..non judgemental on my lack of knowledge of this area of the computer set up...EVERYTHING, was explained to me in "easy to understand terms of language", and was very happy with the result..
will book again..if needed
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-01-04
A rep from Geeks2U, Geeks2U, has responded:

“Thanks so much for your review, sounds like a great service all round!”


Verified
5/5

2021-12-20

Very cost effective and helpful

"I run a sole trader business and find the online support terrifically helpful. My annual fee has more than paid for itself within the first two months"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-01-04
A rep from Geeks2U, Geeks2U, has responded:

“Thanks for your post, and that's awesome to hear!”


Verified
5/5

2021-12-17

So efficient

"On time and very efficient. Gets the work down quickly "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-01-04
A rep from Geeks2U, Geeks2U, has responded:

“Thanks for your review!”


Verified
5/5

2021-12-17

My Hero

"Mark arrived on time and was very pleasant and helpful from the start. He was a lovely, patient, intelligent, young man who made me feel comfortable enough to ask him different questions and he explained his answers in a way that I could easily understand, which taught me a few things as well. This was a big Plus. He was able to fix my original problem plus help me with a couple other issues that I was having to improve the performance of my computer. I am very grateful for having my computer up and running again and would not hesitate in recommending Geeks2U to anyone. Thank you again."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2021-12-17
A rep from Geeks2U, Geeks2U, has responded:

“Many thanks for your review! ”


Verified
5/5

2021-12-16

Geeks2U free remote access fixed the emailer problem

"I have a year subscription with Geeks2U and was able to get free phone and remote access help to fix my emailer problem which prevented me from sending any emails. Greatly appreciated! And Geeks2U were all so friendly, polite and helpful. Thank you Geeks2U!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-12-17
A rep from Geeks2U, Geeks2U, has responded:

“Thanks so much for your feedback! It sounds like Geekcover is working well for you!”


Verified
5/5

2021-12-14

Great service from geeks2u

"Making a booking was easy, and service was great. I was kept informed of the arrival time of the technician, and he was friendly and very efficient. The price was also reasonable. I'll recommend geeks2u to all my friends. The other great thing is that they come to you, so service doesn't have to be done remotely."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-12-15
A rep from Geeks2U, Geeks2U, has responded:

“Thanks very much for your review!”


Verified
5/5

2021-12-14

Great Service

"From the time you call the help Centre at " geeks2u " to the time you receive your call back and even in terms of your personal service call at your home it is all a smooth and professional with prompt and helpful service! I would recommend that potential clients take advantage of their annual membership subscription which reduces the call out fee significantly after the first call out you are ahead and then it is discounted by 50% which is a big saving. A lot of people think nothing of their road call out service on their car each year, perhaps think of your membership fee here as another service that allows free access over the phone call Centre along with as many call outs during the year for under $ 100.oo for the first hour remembering that you have a warranty on the service call out for that month with free back up should you have an further difficulties with the problem associated with your computer, tablet, or other devices at the registered address. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2021-12-14
A rep from Geeks2U, Geeks2U, has responded:

“Many thanks for your review! Yes Geekcover is great for those with frequent (and not so frequent!) tech issues or queries!”


Verified
5/5

2021-12-13

Everyone is so friendly and attentive and professional. I love everyone there.

"Fantastic company to deal with in every respect."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Rep reply posted 2021-12-13
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your kind words!”


Verified Geeks2U Shopper
Verified
5/5

2021-12-13

Very helpful, and informative. very polite and respectful

"The three technicians I have had were very helpful and informative. They were very polite and respectful.
They were very knowledgeable and nothing seemed to phase them. They are able to solve just about anything.
Thank you and the phone admin are also very helpful and encouraging
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service