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Product & services pricing
4.28/5
Chance of future purchase:
4.62/5
Shipping & packaging:
4.61/5
Customer service:
4.66/5
Return/Replacement policy:
4.67/5

Verified
5/5

2021-01-07

Excellent service. So good to have help when you need it .

"Quick response to my request for help setting up my new computer and transferring data from the old one. Highly recommend this company."

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Rep reply posted 2021-01-07
A rep from Geeks2U, Geeks2U, has responded:

“Many thanks, we really appreciate the feedback!”


Verified
5/5

2021-01-06

Polite, prompt and professional

"Booking was easy. Technician was great Highly recommended"

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Rep reply posted 2021-01-06
A rep from Geeks2U, Geeks2U, has responded:

“Thank you so much for your kind comments, so glad we could help!”


Verified
5/5

2021-01-06

Use this service!

"
Courteous and accommodating booking staff, with excellent email and sms follow-up. My “geek” was also very courteous and competent. Zero complaints.
"

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Rep reply posted 2021-01-06
A rep from Geeks2U, Geeks2U, has responded:

“Thank you. Delighted we could assist!”


Verified
1/5

2021-01-04

Overcharged and under serviced

"Terrible - I now have to get my phone fixed else where"

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Rep reply posted 2021-01-04
A rep from Geeks2U, Geeks2U, has responded:

“Hi,
Thank you for your feedback, and I am sorry to hear this has happened. Could I please ask you to send through your details to customer.service@geeks2u.com.au? We will give you a call straight away to discuss your concerns. Alternatively, you can call the Geeks2U office on 1300 433 572.

Kind regards,

Jessica @ Geeks2U”


Verified Geeks2U Shopper
Verified
4/5

2021-01-01

Good Service. Too costly

"Worker spent approximately 5 minutes correcting the problem"

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Rep reply posted 2021-01-04
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback, we really appreciate it.

If you would like to discuss this further please feel free to call the Geeks2U office on 1300 433 572.

Kind regards,
Jessica @ Geeks2U”


Verified Geeks2U Shopper
Verified
5/5

2020-12-31

Excellent Service

" I would say the service is very good, efficient and reliable. The staff are friendly and helpful and inspire confidence in the customer. "


Rep reply posted 2021-01-04
A rep from Geeks2U, Geeks2U, has responded:

“Thanks ever so much. Delighted we could assist!”


Verified
5/5

2020-12-31

First time user

"Just the fact that this service is even out there for those of us who didn't grow up with technology is a huge relief. Especially not being made to feel foolish for not knowing relatively simple things."

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Rep reply posted 2020-12-31
A rep from Geeks2U, Geeks2U, has responded:

“Thanks so much, we really appreciate your feedback!”


Verified
5/5

2020-12-29

Very professional. Arrive on time.

"Windows wouldn't load. Geeks 2 U fixed."


Rep reply posted 2020-12-29
A rep from Geeks2U, Geeks2U, has responded:

“Thanks very much for your comments, we really appreciate it!”


Verified
5/5

2020-12-29

Geeks are good

"The technician, Joffrey, arrived on time was extremely polite and knowledgeable. Fixed our major printer problem and then fixed up many other smaller issues. Extremely happy with the service provided.
"

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Rep reply posted 2020-12-29
A rep from Geeks2U, Geeks2U, has responded:

“Thank you ever so much. Delighted we could assist!”


Verified
5/5

2020-12-28

Great Service

"Very professional. Clear instructions with great communication. Repair explained with comprehensive checking of computer. Great service."

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Rep reply posted 2020-12-29
A rep from Geeks2U, Geeks2U, has responded:

“Thanks so much for your feedback, so glad we could help!”


Verified
5/5

2020-12-28

Knowledgeable and efficient

"Helpful, knowledgeable and efficient. Great to know this support exists.
Thank you.
"


Rep reply posted 2020-12-29
A rep from Geeks2U, Geeks2U, has responded:

“Thank you ever so much. Delighted we could assist!”


Verified
5/5

2020-12-24

Great service

"prompt & knowledgeable service. Took the time to explain what was happening & how he resolved it & checked my computer for any other issues. Very impressed."

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Rep reply posted 2020-12-29
A rep from Geeks2U, Geeks2U, has responded:

“Thanks so much for your feedback, so glad we could help!”


Verified Geeks2U Shopper
Verified
4/5

2020-12-24

At home computer service

"The technician arrived at the agreed time. Technician fully understood what was required & immediately set about trying to resolve problems. Problems were quickly identified, but only partially successful."

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Rep reply posted 2020-12-24
A rep from Geeks2U, Geeks2U, has responded:

“Thank you ever so much. Delighted we could assist!”


Verified
5/5

2020-12-21

THE ADDRESS

"OUR TWO CALLS FOR HELP COULD NOT HAVE BEEN ANSWERED MORE EXPEDITIOUSLY OR PLEASANTLY."


Rep reply posted 2020-12-21
A rep from Geeks2U, Geeks2U, has responded:

“Thanks so much , we appreciate the feedback!”


Verified
5/5

2020-12-21

Adam was the best

"Fixed my initial problem but also tided up and/removed unnecessary cables and redundant router

Synchronised my PC and laptop emails using Firefox

Highly recommend the company and Adam in particular

David
"


Rep reply posted 2020-12-21
A rep from Geeks2U, Geeks2U, has responded:

“Thanks very much for your comments!”