"Don't do it! If you need a refund you'll never hear back from them. They charge you the amount immediately and no accountability or Costume Care Service if something happens."

"I was scammed by this travel website. I typed in Hampton Inn & Suites No. Boulder in Google. The first line that came up included a photo of the hotel and said "click here for reservations." I thought I was on the hotel's direct website. There was no grand total shown when I entered my credit card information. Two minutes later I received an e-mail from getaroom.com with a bottom line total of $2560. I was charged $892.81 for a 7 night stay that totaled $1667.78. I immediately called the customer service number for getaroom.com and was told that I booked a non-refundable reservation and nothing could be done.
1. I called the hotel directly and was quoted the exact same room rate as getaroom.com.
2. I booked this reservation on January 29, 2022, Sunday at 9:00pm for a trip on May 5, 2022 five months later. I did not try to cancel the reservation last minute.
"

"I confirmed the price for 1 room for 2 nights and was charged for 2 rooms for 2 nights. Getaroom double charged me and told me this was my fault. They refused to refund me. After a lengthy phone call where they refused to give me my $400 overcharge back. The incompetent and rude customer service person I was speaking with named Jen, hung up on me. I have to dispute this with my bank now. A huge headache. Do not ever give this company access to you bank account, they will take whatever amount of money out that they would like. They also pose as the hotels they are actually a 3rd party for to deceive people. This is a fraudulent company that deserves worse than their already terrible D+ rating with the BBB. The hotel also only had 1 room booked for me, not 2. Absolutely stunning they are still in “business.”"

"How i got to this site is unknown to me But a confirmation from my booking a room at the Hampton Inn came from these crooks
The confirmation stated their cancellation policy followed the hotels policy When i that out to them they didn't respond They policy of the hotel was 24 hr. cancellation no fees. I was more than 24hrs prior to my check in. They would not cancel my reservation without a 1 day fee. I said they were in violation of the hotel policy and ask for a supervisor THEY HUNG UP ON ME"

"THIS IS THE FIRST OF MANY POSTS I WIL; L BE MAKING ON ALL MEDIA PLATFORMS ABOUT "GETA ROOM.COM"
I made a reservation for a room at the HOLIDAY INN French Quarter New Orleans for 05/04 – 05/08 2022.
I called what I thought was the property "itself" not realizing that I had reached a third party who identified themselves as "CHATEAU LEMOYNE –
HOLIDAY INN – French Quarter.
After making the reservation with what I realized after the fact was GETAROOM.COM" for the following dates 05/04-05/08 I was alerted by my air
Carrier that my return flight was overbooked, and we had to change our flights to return back to NY one day sooner (05/07/22). I called the reservation desk to tell them that I would need to check out
One day earlier and they told me that I could NOT MAKE ANY CHANGES at all to my reservation. I asked them to just rebook it please since I will just
Waste a night. What they did was to cancel my reservation and then proceeded to tell me that they could NOT re – instate my original reservation
For the 4 nights. They did absolutely nothing but to tell me that I had lost my reservation as well as "any option to rebook". They would NOT make any
Attempt to "try" and rebook me and that I had lost my money that they charged on my American Express.
I find the actions and policies of both the "Hotel", their third-party reservation desk and also their business policies very "suspicious" and set up
To misguide and trap unsuspecting patrons such as myself WITH NON REFUNDABLE TRANSACTIONS WHENEVER they possibly could, with their mischievous methods. I am currently held hostage for my $1,941.39 which they have no intention CREDITING WITH A FUTURE RESERVATION or even helping me with any options. Their booking agents "never" told me that if they tried to rebook me, I may lose my entire booking and money. I am a global marketer and I will make sure to use every possible means I have to SEO what happened to me with this company through the US and EUROPE. They may think they have gotten away with scamming so many people but they are so wrong."

"5/27 my wife booked us 3 nights at the Marriott SF Fisherman's Warf for August. When she sent me the confirmation, I fell out of my chair. $1800 USD per night? I called the hotel and booked directly at $330 USD per night. My wife immediately phoned getaroom.com and they told her she needed to cancel the reservation on 5/25, 2 days before she booked. How is this even possible? Don't EVER, under ANY circumstances, use getaroom.com. They're criminals. "

"Complete scam. They took our money and even though hotel agreed to a cancelation they refused to refund money. Not hotel and out money. "

"as all comments said, it is a scam... they have a cancelation policy which is always 1 day before your booking... and its always updating... tech support is in India using scripts while speaking to you... they make their website look like the originals booking... very elaborate scam.. be careful.. and if there is any lawyer please sew these people into oblivion... not even about the money.. these low like people just ruin your mood"

"BEWARE!!
I searched online for a hotel, using my smartphone, and inquired into the price of a location by opening what I thought was a link to a hotel.
Before I knew it, a confirmation was being created by GETAROOM.
I closed the app and expected the that no reservation was made.
A few days later, I saw in iCalendar that I had an upcoming reservation - I opened the email address in the calendar and was shocked that I was charged (pre-paid) for a room, to the tune of over $700.00 for two nights!
I don't stay in pricey places such as that because I am on a restricted budget and when I contacted Getaroom, they told me I was responsible for paying one-night, plus tax ($389.89).
I've been going back and forth with Getaroom, which has been troubling to say the least.
I've spoken with no less than five GETAROOM representatives to date.
It feels like they simply want to wait until you get tired of saying the same things over and over and you abandon your request for a full refund.
GETAROOM's website is organized in a manner that will charge you simply for inquiring about a price.
STAY AWAY FROM THIS WEBSITE, otherwise it could be an expensive mistake.
I will update this post if GETAROOM decides to do what is right and return the money they took in an unforthcoming (sneaky) manner."

"Do NOT book through GetARoom.com. They use shady practices where you believe you are clicking on the hotel site. They also book hotels that do not have rooms available. For us, we booked a room which wasn't available in Athens, TN. We called them within 10 minutes and they stated they would process a refund but it would be 3-5 days before we received it "depending on our financial institution" I called 5 business days later, they stated it's already in process and I needed to wait another 3-5 days. I called back 3 business days later and was told "they have a new process and it wasn't processed correctly. You need to wait another 3-5 business days." Each time waiting and being placed on hold multiple times. IT IS A SCAM!!! Read reviews, it's the same story over and over."

"HORRIBLE SERVICE WOULD NOT RECOMMEND TO ANYONE THEY DO NOT HELP THEIR CUSTOMERS AT ALL !!!! DO NOT BOOK "

"I was online looking at an Embassy Suites website looking to reserve a room a weekend in May. I was unknowingly redirected to a third party website getaroom. The scary thing is the page didn’t change other than to go to the page to select the dates of my stay. I looked at room rates and selected a room. I was then given a tentative reservation. The website never disclosed fees and taxes and certainly never had a place to check to accept terms and conditions. I then realize they had FRAUDULENTLY charged my debit card twice for the same reservation. The taxes and fees were ridiculous. I called immediately when I saw the pending FRAUDULENT charges and asked for a full refund of BOTH CHARGES. I explained to the very rude customer service agent that I never booked two rooms for the same weekend. He explained to me that I would not receive a refund. I then said to him you STOLE my debit card information and charged me twice. The only response from him was that I was being recorded. I said good!!!! I have since filed an official complaint with the Texas Attorney General, and the local Dallas, TX BBB and my local bank is also investigating these FRAUDULENT activities. The enormous number of negative reviews along with the amount of money they stole from others under the same circumstances is criminal. This company should not be allowed to operate online or locally. Here is the breakdown of what they owe me. Two rooms totaling 1,291.26. I will not stop until I get a FULL REFUND. Not only was money stolen from me I did not have a reservation matching any of the reservation confirmation numbers they emailed me. I DEMAND A FULL REFUND."

"We thought we were booking straight with the hotel, because getaroom made it look that way, within five minutes we realized that we had made a mistake and canceled the reservations. They refused to give us $780 of our money back for a five minute mistake. When I called to reinstate the reservation opposed to loosing that much money, they said that wasn't possible. These people have no hearts. There are so many great sites out there, please, please do not use this one "

"I thought I was booking a two night stay directly with the Hampton Inn, turns out it was through getaroom. I called the hotel to change to a one night stay, and that's when I found out I had booked through a third party vendor. So I called this vendor to change the reservation to a one night stay, and they refused to refund me, which fine print aside, would have been fine, except that I didn't even know I was booking through getaroom in the first place. Who the hell are you folks and why pretend to be the hotel?
Moving forward, I will always call the hotel directly so as to avoid scammers like these guys."

"Etsin huonetta Helsinki Vantaan lentokentältä. Löysin hintaan 160 euroa ja lähdin varaamaan. Syötin kortin tiedot ja kun vein varausta eteenpäin, hinta nousi yhtäkkiä 220 euroon. En hyväksynyt tätä missään vaiheessa. Silti Getaroom veloitti kortiltani 220 euroa. Myöhemmin oli tullut myös varausvahvistus, mitä ei voinut enää perua. Valitettavasti en myöskään pystynyt käyttämään varausta, koska en koskaan tiennyt hyväksyneeni varausta ja uutta hintaa 220. Mutta koska olon ehtinyt syöttää korttitietoja hinnalla 160 euroa ja Getaroom oli saanut sen, veloittivat he korttiani ja korttiyhtiö
Revolut ei voinut kuulemma asialle mitään. Täysi huijaus sivu. Varokaa tätä! "