"As an avid traveler and user of many travel websites such as Expedia and Kayak, I am fully aware of how online travel sites work. While I was searching for a hotel on the Pennsylvania/New York border, I came across a company called “Getaroom” or “CCI* Hotel RES”. They were advertised next to larger companies that are well-known such as the ones I mentioned above. Offering great room rates, I thought I would take a chance with a new company that was advertised next to much more well-known companies. I found the hotel that I wanted which was:

Holiday Inn Express & Suites Jamestown, and IGH Hotel
2811 North Main Street, Jamestown, NY, 14701

Getaroom offered this hotel for $322.65 for a two-night stay. I frequently stay at Holiday Inn’s and was pleased with this price. So I booked, or thought I had booked, this hotel. After entering all my credit card information and began the process of booking. When I got to the final confirmation page, I noticed that the hotel I was booked for was:

Comfort Inn & Suites
3025 Route 426, Findley Lake, NY, 14736

But the price was still the same. The $322.85 that I agreed to pay. But the Comfort Inn was a much cheaper hotel coming in at $240.69. Getaroom booked me at the wrong hotel for the more expensive hotel’s price. So, to make sure I wasn’t looking at things wrong, I went back through the whole process again. Sure enough, through the whole process, Getaroom was advertising Holiday Inn & Suites (the correct hotel), and then once you got to the confirmation page, it said Comfort Inn & Suites. This would be something easily missed by anyone as all the previous pages of the process said Holiday Inn and Suites. I then took a look at my confirmation email that Getaroom sent, and I was, in fact, booked at the Comfort Inn at the Holiday Inn price. I immediately canceled within minutes and dialed the customer service number for Getaroom. The cancellation policy for the Holiday Inn & Suites Jamestown, was fully refundable until 6/23/2021 by 4:00 PM Eastern Standard Time. Then, I was directed to the incorrect booking with a No Refund policy, which is not what I agreed to. Getaroom is showing paperwork of the incorrect booking which I did not make. Which is why I thought there was a glitch in the system. I did not agree to a non-refundable hotel room at the Comfort Inn. I agreed to a fully refundable hotel room at the Holiday Inn & Suites Jamestown for $322.65.

After the customer service number spontaneously hung up a few times, I finally was able to get through to a “representative”. I explained to her that I was booked for the wrong hotel and was wondering if she could help me book the correct hotel. The representative, without hesitation, said that she was not able to help me, and that the cancellation policy was final. I wasn’t trying to “cancel” my reservation, I just wanted help getting the correct hotel room as at the time, I thought it was just a glitch with the website. However, I was completely shocked when I received the answer of a flat-out “No”. She claimed she could not help me. Even after explaining the “glitch” in the company’s website. She would not explain why the company’s website was working incorrectly, and would not give me an explanation as to why I was booked for the wrong hotel with the correct price of the other hotel that I wanted. There was no “customer service” about this company. This is when I decided to contact Capital One for advice because I was being scammed.

Once I reached Capital One Visa and was speaking with a representative, we made three different three-way calls together to try and reach Getaroom’s agents. There again, was no answer, and spontaneous ending of calls. This is when I asked to issue a chargeback.

Upon further research, I ran into thousands of complaints about this company on multiple travel sites and the Better Business Bureau. I have included the complaints from the BBB and other websites detailing identical situations. It seems as if this is what the company does. People try to book a hotel, and get booked for the wrong hotel, or charged hundreds of dollars more than they agreed to pay while booking. This is exactly what happened to me. After trying to resolve the dispute multiple times with Getaroom’s Customer Service, I am writing a review to warn everyone of this SCAM. PLEASE DON'T BOOK WITH THIS COMPANY. THEY NEED TO BE INVESTIGATED FOR FRAUDULENT ACTIVITY.
"

"If there was a negative 10 this scam company would get it. They should be put out of business. They buy through priceline and add on a huge handling fee. (mine was $90 for a $167 room, making the total $257) This is added on without your knowledge along with the fact that it's a non refundable purchase. I will be contacting the BBB along with Priceline and all others to help put these ppl out of business. To give you an idea of the customer service i called to try to refund the purchase, during the entire call I heard a rooster crowing in the background.... "

"Total scam with respect to the amount of fees they charged to our reservation. I can't believe they can operate this way in today's world."

"They lied to me on the phone and said the hotel had a 4 star rating when, in fact it had a 1 star rating. The hotel was horrible and I would not risk staying there or letting my pet stay there. Get a room did not get me a refund. I was charged for a room that we did not stay in. I would rather pay $220 for NOTHING than risk leaving a gross hotel with bed bugs.

Thanks get a room. YOU ****"

"This is a scam website. Run as fast as you can. The FBI needs to shut this website down and the Attorney General needs to indict the company’s leaders for fraud. "

"This is the worst company ever. A total scam. They make you agree to the non refundable room before they start changing the price and adding fees. I could not cancel it. Waited on hold over an hour to talk to a supervisor where the only thing he offered was a 17% discount after my stay. Five days later and no credit. I had to call again and wait on hold for over an hour. Got disconnected and had to wait on hold again. Turns out my credit was not approved so had to start over from scratch again. Such a rip off. My room cost $429 and it was a total run down motel. I asked the motel how much a room would cost and they quoted me $189. REALLY!!!! Horrible customer service. Do NOT use this horrible company."

"I used this site as they were claiming to offer a great price on a hotel room over in Tirana, Albania. Firstly I had no confirmation email from getaroom at all and when I arrived at the hotel they had no details of the booking whatsoever and certainly hadn't received any cash.
I then had to make an international call to get a confirmation email and again when I presented it to the hotel they had no trace of it.
When trying to resolve the issues directly with getaroom there is absolutely no one to talk to and their 'support' email only sends out automated responses, ie there is no one manning these emails either.
DO NOT use this company, they are complete SCAMMERS!!"

"Scam!!!! I booked a hotel by accident on this site so I cancelled the hotel online because my child had Covid symptoms but they refused to give me back my money and said that I shouldn't have cancelled it online and that I should have called the hotel instead. Then I asked them why there is a way to cancel it online if you don't get your money back and they just said that they were a 3rd party and that they couldn't do anything. I RECOMMEND NEVER EVER USING THIS SITE EVER AGAIN!!!!!!!!!!!!!!!!!!"

"I am Canadian booking a Canadian hotel with a Canadian credit card; company quotes and charges me in USD (without my knowledge) and takes on another $34 fees. Customer service was no help... ended up paying 25% more than booking directly through hotel. Just avoid the headache and use someone else. NIce 1-star rating... my bad for not checking first! Lesson learned."

"Extreme fees. Conf# - R2510207701. Their "Tax and recovery service fee" was over 50% of the total bill. Called customer service but they did not offer a break down of costs and did not offer any kind of assistance. (ticket 4959073). Hotel itself said this is an excessive fee charged by some 3rd party hotel sites such as this one. To add insult to injury, the hotel itself charged a low "resort fee" on top of the bill.

To summarize, what should have cost me $945.00 ended up costing $1450.00. Not happy about this.

Will give Getaroom.com a week to respond here with a reasonable refund or will simply have American Express refund part of the excessive and unspecified fees."

"Do not use this site. I didn't even know I had used it. They booked me a hotel room for dates I didn't want. Then they lied about their interaction with the hotel directly. A complete rip-off. Stay away."

"RIP OFF!!! getaroom.com - web image looked like Hampton Inn our group was staying in ATL - I thought I was dealing with Hilton Reservations. getaroom.com charged me a service fee of 47% of total. I cancelled the room a day early in compliance with Hilton - but getaroom.com billed me any way...claiming it was not refundable - I ended up paying $231.97 for a $78.52 room.

I opened a case with their customer service and they have ignored my complaints for a month. I read there is a class action lawsuit against getaroom.com ...deceptive to their core "

"Do NOT use getaroom.com! We booked a room, and two minutes later got a call from the hotel saying that they did not accept pets, but that we had to cancel through "getaroom". Okay, no big deal... except we called for FOUR HOURS straight and we're either on hold indefinitely or cut off. By the time we got through to a person (with a distinct Indian accent), we were told we could not cancel and we would be charged the full rate. We were very polite, but firm, and the representative simply hung up on us. Not only that, but we weren't charged the room rate of $134.70 (which includes tax), we were charged $200! We will be disputing the charges, of course, but this booking site is an obvious rip off."

"I would give zero stars if possible! NEVER book with this company! They will rip you off with fees. They charge 46% more than the price offered!!!! They don’t provide a refund, whereas the hotel itself I booked does provide a full refund within 24 hours. I accidentally booked with getaroom.com because it was on the website of the hotel and I thought I was booking directly through the hotel, which I have done before. I was unaware I booked through a third party until after I booked the room. It’s a phishing scam! Also, Expedia offered the room for $10 cheaper than getaroom.com, and getaroom.com states if you find a room cheaper they will give you a refund or at least refund you the difference. They do not! This website is a scam! Beware! NEVER BOOK THROUGH THIS WEBSITE!! If you are booking directly with a hotel through their website, make sure bookaroom.com is not phishing on the website!"

"Same experience as others. Thought I was dealing with the hotel
Directly and even asked if I have dealing with the hotel and was lied to. The reservation was not for the type of room I requested. When we called to cancel as soon as I received the confirmation email, they told me the reservation was not refundable. "