"Got quoted $492 for two nights. They charged my card $704.98. That's $212.98 more than they quoted. After 4 attempts to get a person on the phone they told me the difference was taxes and fees. Hotel fees run 13% or so. This is more like 43%. I could barely understand any of the representatives, all foreign. After much arguing and yelling, which I don't normally do, they offered me 10% back.
DO NOT USE THIS SERVICE. They will rip you off."

"I called reservation for La Quinta Inn & Suites by Wyndham Atlanta Airport North. I needed a room for one night. While trying to book she asked for my credit card details, and the mistake I made was giving her my info before completing my questions to her. Anyway after I asked her if this was a direct reservation at La Quinta she said yes I also asked her would my Airline discount be added she said yes. I then asked her to hole on because I wanted to make sure my incentives would be applied. Turns out that was a lie. I asked her not to put through payment but all off a sudden her accent got deep. She said it was canceled. Turns out she submitted the payment. When ask why and that I need her to reverse what she did she said ok. I never got a refund, never stayed at the hotel etc. I realized its pulling nails and teeth to get my money back. I've called many times asking for a manager and when I do I get told it would be a while, they put a ticket in, they even go as far as giving me this # *******211 telling me to call that # that they would be the ones to assist me. When I called that # they are a pess control # so you can imagine my reaction. I called them back and another man came on the phone. After giving my details again. He said to me the other rep I spoke to offered me 10% discount. For one an absolute lie. Not only did he not offer anything he was also very disrespectful to me. And had he offer the response would be no because the only outcome would be my money back for the lies they told and charging my card without my say so. Getaroom no one should do business with you. You should be ashamed to employee people who lie to get a sale. I need a full refund please. La Quinta inn & suites by Wyndham should really be careful who they let represent them in business it will only detour customers from continuing to book because they tell lies and deceit customers for a sale. Smh. Thank you!

"

"I recently booked a room at the Intercontinental Hotel in Cleveland. I mistakenly thought I was booking directly through the hotel. Unfortunaately I was not. The criminals at getaroom position that you are speaking directly with the hotel. You are not. When we reserved the rooms we were quoted an all in price of $177/night including all state and local taxes. However, when we received the confirming email each room had an additional $114 of Taxes and Recovery Fees which basically is extortion. The $342 total across three rooms. We challenged their customer service and they would not budge. We could not cancel either. I have contested the charges on my credit card and initially got the charges reversed, but the getaroom criminals contend that we were made aware of the Tax and Recovery Fees at the time of booking. We most certainly were. When making reservations make sure you are speaking to a hotel employee and that you are on the hotel website. It is difficult to know as they make their site look very similar to the hotel. getaroom equals get your pockets picked. Stay away. Never use them. If I could give zero stars I would."

"Todo fatal, llegamos al aeropuerto de Dubai a las 12 de la noche teniendo reservado y pagado hotel del aeropuerto. No nos dijeron que estaba en llegadas antes de salir por lo que salimos y no pudimos volver a entrar. Pagamos por la noche y desayuno y no nos ofrecieron alternativa ni devolución de dinero. A evitar!"

"I went to the main hotel's website and got a reservation for a specified price for 3 nights. It is a hotel and main site I use frequently. After I paid the email said getaroom.com which wasn't on the page I was on. This site charged me over $90 in fees on top of the agreed upon nightly rate. The email said I had until 10:00 am Denver time to cancel without incurring any fees so I did. I tried three times, got three different people and all three refused to cancel, modify or get me a supervisor and one kept me on hold for over an hour before I hung up. This site was deceptive as I was under the impression I was on the main hotel page, the terms and conditions were not explicit prior to me finishing the reservation and the email is contradictory to what the representatives told me. It is s FRAUD and has the worst customer service. "

"They make you think you're on the actual hotel's website.
Somehow you end up on theirs and they promise very good rate. You complete the process with no mention of the "actual" price. You're asked to finalize your payment without seeing that they've tacked on an additional $60 on top of the for the (already overpriced) $90 hotel rate. You only see this “reservation fee” once the payment has been made!
"

"I booked a reservation on what I thought was the hotels own website but in fact was being used by Getaroom.com

I attempted to change my reservation date within 8 hours of me actually booking. They refused to move my date and continued to offer a cancellation but they would keep the entire $280 balance.

Here is what the cancellation policy stated."Each room in this reservation is subject to the hotel's cancellation policy which is: Cancellations before 12/28/2021, 11:59 PM (America/New York) are fully refundable."

I did not even book the room until the 29th. So basically it is fully refundable if you cancel before you actually purchase it. IF THAT IS NOT A SCAM I DO NOT KNOW WHAT IS.

"

"I thought I had called the hotel directly. I booked two nights and was told the rate and total. When I received my credit card bill there was an extra $85.09 in Tax Recovery charges on my card. I was told this wasn’t an error and could not be refunded. If I could give 0 stars I would and would warn anyone that this is a terrible company!!!!!"

"Booked a room at Super 8 in Yreka. Room cost $99. After we confirmed the reservation, Getaroom tacked on $50 fee. We tried TWENTY-ONE times to cancel this reservation, Getaroom hung up on us TWENTY-ONE times. Disputed charge with Getaroom. Their response was, "we have no record of your call to cancel"?!?
Obviously this is a scam site. Do not book with Getaroom."

"I clicked an ad through google thinking I was booking directly through the hotel. My card was declined due to fraudulent action. The following morning I woke up to a confirmation email at 7:15am and a charge on my card. I called the number on the reservation at 7:45am and they did nothing to help me. They i “I must have been the one that booked it” or “are you sure no one in your home booked it”. Then said there was nothing they could do. They tried to offer a 10% discount. From now on I’ll double check I’m really booking through the hotel directly. These people are a bunch of scammers. DON’T WASTE YOUR TIME SPEAKING TO THESE CROOKS."

"STAY AWAY FROM “GET A ROOM”! I booked my reservation unknowingly with this company. I thought I was on the actual Hilton website (Embassy Suites by Hilton Syracuse Destiny). When it was apparent that it was a third-party, they told me that they are contracted with Hilton and do all of their reservations. After I booked the hotel for the 2 nights, I was told that there was $174.06 in taxes/fees! They told me that it was due to Syracuse having extra fees due to COVID – a recycling fee, an additional cleaning fee, etc. They told me that they had no control over those fees. I asked for a specific break down of the fees, but they would not send it. I specifically asked if they are receiving a fee or portion on this payment for booking my room, and the person said no.

When I got to Syracuse, I asked at the front desk about these fees. I was told there are no such fees. They then told me that my reservation was book through “Get a Room,” and they profit off of the additional monies. But since Hilton did not book the room, they are unable to provide any assistance or relief. It is almost like they are “in bed” together.

I will never stay at Hilton again. And I will never, ever book anything though a place in this manner. “Get a Room” representatives outright lied to me and took my money. Stay away from both.
"

"These people are total crooks. They reserved a room for me that was filthy dirty and smelled bad enough to make you sick. When I asked for my money back they refused to refund it. All I can say is Don’t deal with them, they are disgusting people!!!!!!!! "

"Cancelled my reservation 5 minutes after making it after realizing there were huge hidden fees- didn’t read the fine print thoroughly and canceled- I lost everything I paid for this booking."

"Same experience as everyone else. Thought I was dealing with the hotel directly. Said the room rate was 135 but I was charged 205. I would say don't do business with this company but they fashion websites to look like the actual hotel website. Such a scam."

"Identified themselves as Hilton reservations “WE are out of the convention special room rates, but have other offers.” Other offers all right, one that fails to verbalize the $280+ “service fees.” For what? I reported them to the Attorney General. Stay Away!"