"Got quoted $492 for two nights. They charged my card $704.98. That's $212.98 more than they quoted. After 4 attempts to get a person on the phone they told me the difference was taxes and fees. Hotel fees run 13% or so. This is more like 43%. I could barely understand any of the representatives, all foreign. After much arguing and yelling, which I don't normally do, they offered me 10% back.
DO NOT USE THIS SERVICE. They will rip you off."
"I called reservation for La Quinta Inn & Suites by Wyndham Atlanta Airport North. I needed a room for one night. While trying to book she asked for my credit card details, and the mistake I made was giving her my info before completing my questions to her. Anyway after I asked her if this was a direct reservation at La Quinta she said yes I also asked her would my Airline discount be added she said yes. I then asked her to hole on because I wanted to make sure my incentives would be applied. Turns out that was a lie. I asked her not to put through payment but all off a sudden her accent got deep. She said it was canceled. Turns out she submitted the payment. When ask why and that I need her to reverse what she did she said ok. I never got a refund, never stayed at the hotel etc. I realized its pulling nails and teeth to get my money back. I've called many times asking for a manager and when I do I get told it would be a while, they put a ticket in, they even go as far as giving me this # *******211 telling me to call that # that they would be the ones to assist me. When I called that # they are a pess control # so you can imagine my reaction. I called them back and another man came on the phone. After giving my details again. He said to me the other rep I spoke to offered me 10% discount. For one an absolute lie. Not only did he not offer anything he was also very disrespectful to me. And had he offer the response would be no because the only outcome would be my money back for the lies they told and charging my card without my say so. Getaroom no one should do business with you. You should be ashamed to employee people who lie to get a sale. I need a full refund please. La Quinta inn & suites by Wyndham should really be careful who they let represent them in business it will only detour customers from continuing to book because they tell lies and deceit customers for a sale. Smh. Thank you!
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"I recently booked a room at the Intercontinental Hotel in Cleveland. I mistakenly thought I was booking directly through the hotel. Unfortunaately I was not. The criminals at getaroom position that you are speaking directly with the hotel. You are not. When we reserved the rooms we were quoted an all in price of $177/night including all state and local taxes. However, when we received the confirming email each room had an additional $114 of Taxes and Recovery Fees which basically is extortion. The $342 total across three rooms. We challenged their customer service and they would not budge. We could not cancel either. I have contested the charges on my credit card and initially got the charges reversed, but the getaroom criminals contend that we were made aware of the Tax and Recovery Fees at the time of booking. We most certainly were. When making reservations make sure you are speaking to a hotel employee and that you are on the hotel website. It is difficult to know as they make their site look very similar to the hotel. getaroom equals get your pockets picked. Stay away. Never use them. If I could give zero stars I would."
"Todo fatal, llegamos al aeropuerto de Dubai a las 12 de la noche teniendo reservado y pagado hotel del aeropuerto. No nos dijeron que estaba en llegadas antes de salir por lo que salimos y no pudimos volver a entrar. Pagamos por la noche y desayuno y no nos ofrecieron alternativa ni devolución de dinero. A evitar!"
"I went to the main hotel's website and got a reservation for a specified price for 3 nights. It is a hotel and main site I use frequently. After I paid the email said getaroom.com which wasn't on the page I was on. This site charged me over $90 in fees on top of the agreed upon nightly rate. The email said I had until 10:00 am Denver time to cancel without incurring any fees so I did. I tried three times, got three different people and all three refused to cancel, modify or get me a supervisor and one kept me on hold for over an hour before I hung up. This site was deceptive as I was under the impression I was on the main hotel page, the terms and conditions were not explicit prior to me finishing the reservation and the email is contradictory to what the representatives told me. It is s FRAUD and has the worst customer service. "
"They make you think you're on the actual hotel's website.
Somehow you end up on theirs and they promise very good rate. You complete the process with no mention of the "actual" price. You're asked to finalize your payment without seeing that they've tacked on an additional $60 on top of the for the (already overpriced) $90 hotel rate. You only see this “reservation fee” once the payment has been made!
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"I thought I had called the hotel directly. I booked two nights and was told the rate and total. When I received my credit card bill there was an extra $85.09 in Tax Recovery charges on my card. I was told this wasn’t an error and could not be refunded. If I could give 0 stars I would and would warn anyone that this is a terrible company!!!!!"
"Cancelled my reservation 5 minutes after making it after realizing there were huge hidden fees- didn’t read the fine print thoroughly and canceled- I lost everything I paid for this booking."
"If I could give negative stars I would. Husband thought he was booking directly with the hotel, turned out it was this group. Trip had to be canceled due to the fires in CA, can't get in touch with a live person, the announcement directs you to call the hotel then hangs up on you. Called hotel, who directs you back to Get-A-Room. Finally got a person at the hotel to help us part way but we have to contact the 3rd party for a refund, but wait, THEY WILL NOT LET YOU GET TO A LIVE PERSON, JUST DISCONNECTS THE CALL."
"Scam!!!! I booked a hotel by accident on this site so I cancelled the hotel online because my child had Covid symptoms but they refused to give me back my money and said that I shouldn't have cancelled it online and that I should have called the hotel instead. Then I asked them why there is a way to cancel it online if you don't get your money back and they just said that they were a 3rd party and that they couldn't do anything. I RECOMMEND NEVER EVER USING THIS SITE EVER AGAIN!!!!!!!!!!!!!!!!!!"
"Extreme fees. Conf# - R2510207701. Their "Tax and recovery service fee" was over 50% of the total bill. Called customer service but they did not offer a break down of costs and did not offer any kind of assistance. (ticket 4959073). Hotel itself said this is an excessive fee charged by some 3rd party hotel sites such as this one. To add insult to injury, the hotel itself charged a low "resort fee" on top of the bill.
To summarize, what should have cost me $945.00 ended up costing $1450.00. Not happy about this.
Will give Getaroom.com a week to respond here with a reasonable refund or will simply have American Express refund part of the excessive and unspecified fees."
"Do NOT use getaroom.com! We booked a room, and two minutes later got a call from the hotel saying that they did not accept pets, but that we had to cancel through "getaroom". Okay, no big deal... except we called for FOUR HOURS straight and we're either on hold indefinitely or cut off. By the time we got through to a person (with a distinct Indian accent), we were told we could not cancel and we would be charged the full rate. We were very polite, but firm, and the representative simply hung up on us. Not only that, but we weren't charged the room rate of $134.70 (which includes tax), we were charged $200! We will be disputing the charges, of course, but this booking site is an obvious rip off."
"Same experience as others. Thought I was dealing with the hotel
Directly and even asked if I have dealing with the hotel and was lied to. The reservation was not for the type of room I requested. When we called to cancel as soon as I received the confirmation email, they told me the reservation was not refundable. "
"Put through to them - how was my call hijacked. I checked it was who I thought and they said was them. I have read this over and over. $407 per night but $1087 after fees and taxes. What a con. Booked directly with the company for $884. Don't touch with a bargepole!"
"My issue has been addressed to my satisfaction,
many thanks Getaroom
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