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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2022-04-29

Excellent service.

"I bought multiple items from GigaParts before. Including a Astron VS-70M AP The item weight about 50 lbs. It was well packed and secure and arrive without damage. "

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Verified
5/5

2022-04-29

Icom 9700

"These have been hard to come by. Giga Parts came through for me and had it on my doorstep in just a couple of days. "

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Verified
5/5

2022-04-29

Got my order fast

"I received my product quickly and affordably -- including shipping."

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Verified
5/5

2022-04-29

great service

"see above rapid delivery and good prices"

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Verified
4/5

2022-04-29

Fast delivery

"What I needed at the time."

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Verified
5/5

2022-04-29

Top notch

"I was looking for a good radio. A friend recommend look on Gigaparts. I found the C Crane for a better price and shipping was very fast. I paid with my PayPal credit as well. No problem here. This is how online buying is supposed to be! "

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Verified
5/5

2022-04-29

Great customer service

"I ordered an Astron power supply. It arrived even sooner than expected. I had a question and chatted with customer service. They had the answers at their fingertips. Great people to deal with."

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Verified
5/5

2022-04-29

Recommended Dealer

"All my experiences with Gigaparts have been good, both in-stock and special-order items."

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Verified
5/5

2022-04-29

Very good

"Extra fast delivery. Good prices."

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Verified
5/5

2022-04-29

Awesome!

"Gigiparts is always on top of things bit this time they outperformed their normal!
I'll Always refer to them for my communication needs!
"

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Verified
5/5

2022-04-29

Excellent customer service

"Order a radio and it got what I want great people"

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Verified
5/5

2022-04-29

Good

"Nice folks, good service, products."

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Verified
1/5

2022-04-29

Customer service management is incompetent

"The CS team made an honest mistake when answering a question about my prospective purchase. I made a purchase on these false pretenses and needed to return the item as it was not what I wanted. When I went to return the product I was told fee’s would apply despite the problem being caused by an employee. Customer service management was incapable of applying a modicum of common sense or reasonable problem solving skills and instead took a bull-headed approach to standing beside policy despite the obvious need for an exception. The manager blamed other elements of Gigaparts instead of just taking ownership of the issue.

This was a laughable experience, and I am shocked that Gigaparts isn’t a household name synonymous with failing to grasp the most fundamental elements of customer service and ownership.

Run far away from this company. They offer absolutely nothing that multiple other companies aren’t offering with the reassurance of a better customer safety net.
"

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Verified
2/5

2022-04-29

Shipped quickly; zero support after that

"The item I ordered was in stock and shipped very quickly. Where I ran into trouble was the item in question has some apparently intentionally quirky behavior--namely it doesn't ship with a power supply that can both charge the battery AND drive the backlight on the screen at the same time so it basically appears broken when you try to charge it up for the first time. I contacted GigaParts a couple times to find out whether or not this was expected behavior and received absolutely no response from their customer service team. I eventually got confirmation from the device manufacturer that this was indeed "normal" and that I did not need to return the radio, but given what I experienced I will not be making any additional purchases from GigaParts unless they happen to be literally the only one in the country who is selling something that I think I need. I can get the same level of customer service from random strangers on eBay for less money. "

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Verified
5/5

2022-04-29

Fast delivery

"The product was delivered very quickly and it worked perfectly. The help with selection was out standing. "

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