"Good service, quality merchandise, packed very well, delivered on time."
"I enjoyed the shopping experience. Shipping was fast and easy."
"I have never received the items I ordered even though I paid for Three day shipping. "
"Typical Web site purchase would rather deal with the vendor at our local hamfest. Your type of business is killing the hamfest. Please support hamfests in other areas. It maybe the cost of keeping loyal customers.
"
"I have bought several ham radios from GigaParts with very good results. This time the shipping was slower than normal. Paid for on Thursday and shipped on Tuesday. "
“jbwinship,
Thank you for your feedback. I am sorry we disappointed you in the shipping time frame. To make sure we meet your expectations, without incident in the future, here are the shipping methods to help determine that product will reach you to meet your requested deadline.
All methods are from the date you place the order until it delivers and pricing is based upon the method chosen by our customer.
Saver Parcel - FREE 3-10 business days (Will arrive by USPS or UPS)
Expedite Surface - 2-6 Business Days (You may specify USPS or UPS)
3 Day Guaranteed
2 Day Guaranteed
1 Day Guaranteed
Generally you will find orders placed for in stock items will ship within 1-2 business days of the order being placed. There are times that our shipping volume is extra heavy and it may delay the package going out, but it is extremely rare that we would miss the delivery schedule above. I have researched and your order did reach us at an unusually heavy volume time. I am glad we were able to still deliver within the time frame of the shipping method that you had chosen.
Please let us know anytime that you need an item in a hurry and we will work with you to make sure we can meet that time frame!
Please feel free to contact me if I can be of assistance in the future.
Sue
Customer Service Lead
GigaParts, Inc.”
"Best price around, fast shipping!"
"Very nice experience, I get everything as I expect. I will buy anything from this store. Very satisfied."
"Excellent service as always."
"Excellent phone contact which lead to purchase. Two day shipping was offered free of charge. Item as expected. Great service. I will buy from them again."
"My order sat in your facility for six (6) days before you shipped. If it had not be for Sue, it probably would have sat there for another 1 or 2 days. Shipment by USPS was fast (2 days) and cost much less than your regular charge for two day shipment. So, two issues - ship by the next day after receiving order and consider using USPS for quick, inexpensive shipping."
“Robert,
Thank you for your feedback. I am very glad I was able to assist you. To make sure we meet your expectations, without incident, in the future
here are the shipping methods to help determine that product will reach you to meet your requested deadline.
All methods are from the date you place the order until it delivers and pricing is based upon the method chosen.
Saver Parcel - FREE 3-10 business days (Will arrive by USPS or UPS)
Expedite Surface - 2-6 Business Days (You may specify USPS or UPS)
3 Day Guaranteed
2 Day Guaranteed
1 Day Guaranteed
Generally you will find orders placed for in stock items will ship within 1-2 business days of the order being placed. There are times that our shipping volume is extra heavy and it may delay the package going out, but even if that is the case it is extremely rare that we would miss the delivery schedule above.
Please feel free to contact me if I can be of assistance in the future.
Sue
Customer Service Lead”
"I sent an e-mail asking to add two more items to my order and I haven got any answers. That's something that doesn't look good on your customer service department and sales department!"
"Low price fast service a good deal. I will almost certainly use this company again. In fact, I have another order coming!"
"First purchase...very satisfied...quick delivery
Fair price, Will test unit for compatibility with my system..
Will order from them again!"
"My amplifier was sshipped very quickly and packaged very good!"
"Great selection, quick shipping, everything came in perfect condition... Pricing was good also!"
A rep from GigaParts, GigaParts, has responded:
“4/9/15
Kenneth,
We have made multiple attempts to contact you since 3/30/15 by phone and email. Please get in touch with us so we can confirm we have the correct contact information and help you with you order. Thank you!
Sue @ GigaParts, Inc.
3/30/15
Hi Kenneth,
We had contacted you by email the day after you placed your order, but we have not received any response from you. I also have tried to call you. Could you please contact me at 866-535-4442 (9AM-6PM CST) so we can make sure we have the correct contact information for you and can further assist you with your pending order.
Thank you,
Sue
Customer Service
GigaParts, Inc.”